The Minut Support team is here to help with your sensors, account, subscription, orders and integrations. The best way to reach us is by email at hello@minut.com.
Do you have a phone number? No, Minut does not offer phone support at the moment. All support requests are handled by email, so we can look into your account and devices and reply with the right answer.
New to Minut? Start here
Not sure where to begin? You're in the right place. Most new customers find their answers in these articles, in this order:
Welcome to Minut: an overview of how Minut works and everything you need to get up and running
How to choose a Minut plan: find the right plan for your type of property and number of rental units
How to order a subscription and a sensor: a step-by-step guide to buying from the Minut online store
Setting up your account as a Host: from creating your account to your first monitored stay
Installing the M3 sensor: how to charge, place and connect your sensor
Bought your sensor on Amazon? Follow Minut purchased on Amazon US to activate your plan.
Still have questions? Email hello@minut.com and tell us a bit about your properties: how many rental units you manage, and whether you use Airbnb or a property management system. We'll help you find the right setup.
Email the Support team
Send your question to hello@minut.com from the email address linked to your Minut account. Every email gets a reply from our AI assistant first, and our Support team steps in whenever you need more help.
AI assistant: Joe replies within seconds
Joe replies within seconds, 24 hours a day, 7 days a week, including weekends and holidays.
It can respond in English, French, Spanish, Italian, Portuguese, German and Japanese.
It answers using our Help Center articles, so it's best for how-to questions, setup steps, troubleshooting and questions about plans and billing.
It can't make changes to your account, process refunds or returns, or look into a specific device. For those, it passes your request to the Support team.
Support team: We reply within a few hours
Replies within a few hours, Monday to Friday 01:00- 21:00 UTC/ GMT.
Our team is based in Europe, the Americas and Asia, so we answer emails about 20 hours a day.
We handle anything the AI assistant can't solve: account changes, returns and refunds, orders, and device issues that need a closer look.
We reply in English, French and Spanish .
What to include in your email
Including these details helps us solve your issue in one reply, without back-and-forth:
Your Minut account email address
The name of the rental unit concerned
The sensor's MAC address if your question is about a device. You will find it on the back of the sensor or on the app. Finding your sensor's MAC address
Your order number if your question is about an order, a delivery, a return or a refund
A short description of the issue and the troubleshooting steps you have already tried
Screenshots of any error message in the app, if you have them
Find a quick answer
Many questions can be solved right away with these articles:
Sensor offline: M3 sensor offline or M2 sensor offline
Wi-Fi and installation issues: Wifi and connectivity
Cancellations, returns and refunds: Cancellation & Refunds
Warranty and replacements: Warranty and device support timelines
Everything else: Frequently Asked Questions
Is Call Assist a support line?
No. Call Assist is an add-on service where trained operators call the guests staying in your property when noise alerts are not resolved. It cannot be used to contact Minut Support. For help with your account or devices, email hello@minut.com.
GDPR and data requests: To request a copy or the deletion of your personal data, email hello@minut.com from your account email address.