Wifi requirements
Installation issues
Connection issues (sensor going offline)
Change Wifi settings
Reinstalling a sensor
Contact support
Wifi requirements
The distance between your Minut device and your router can affect the signal strength which in turn can affect the battery life of your sensor. The longer the distance, the more power is required by the sensor antenna to connect to your router.
Minut will only work on a 2.4GHz network. All routers on the market today support 2.4GHz, but not all support 5GHz. Many modern routers offer both options simultaneously.
If this is the case, it is important that the sensor can see and connect to the 2.4GHz network. Sometimes these networks use the same name (called SSID). If you have trouble connecting your Minut sensor, it may help to change the name of one of the networks so that it can find the 2.4GHz network specifically.
If the wifi has some login/confirmation step (this is called a captive portal) in addition to the Wifi password, the sensor will not be able to enroll through that Wifi. Minut sensors need direct access after joining the network.
If you are using a VPN, this may also cause connection issues.
Minut relies on DHCP for IP assignment (which is enabled by default on all residential routers) and will send outgoing traffic on TCP (destination port 25500) and UDP (destination port 1993). It does not currently support networks with proxy servers, WPA2 Enterprise-secured wireless networks, WPS configuration, or networks using statically assigned IP addresses.
While rare, we are aware that Minut may not work as well with the following routers as intended. In most cases, it takes unusually long to connect.
AVM Fritz!Box 7560
Tilgin HG2381-EU and HG2501-EU (Bahnhof branded)
Netgear Nighthawk R7000
Installation issues
For installation issues, we recommend you reach out to our support at hello@minut.com. However, there are a few things you can try yourself before contacting support.
Check which step of the installation you're stuck in
Make and model of your phone play a part of what to do next
Make sure the device is fully charged
For iOS
Step 1
On your Phone:
Enable "Local Network" in IOS settings -> Minut. If you get "Could not connect to Point Configuration network", you may have to retry again.
On the Sensor:
Press the button down on the sensor for a few seconds (long press)
Check so the sensor lights up purple.
Step 2
On Your Phone:
Restart your phone (Sometimes the iOS gets stuck in a state where it can't connect to the Minut's Point Configuration network and a restart of the phone usually helps)
On the Sensor:
To verify that the sensor is behaving correctly Long press the button until it turns purple, proceed to the Wi-Fi settings on your phone, and see if a network named Point Configuration is listed.
Try to install the sensor.
If none of this worked, please contact hello@minut.com.
For Android
On your phone:
Make sure you have allowed location permission for the Minut App (Settings > Minut App > Permissions >Location ) Your app should ask for this when starting the installation process
You also need to allow the Minut app to access location and make sure that Location services are enabled during installation.
If you get "Could not connect to Point Configuration network", you may have to retry a few times. If the Phone says that the Point Configuration network doesn't have Internet access, that is correct, it's how it is supposed to be.
Step 1 for Android versions up to Android 9
If the connect to Minut button doesn't work, you can manually go to the Phone's WiFi Settings and manually connect to the network named Point Configuration, then come back to the minut App.
You may have to press Connect to Minut once again.
Step 1 for Android version 10 and up
Just follow the instruction as described on the app and you will be automatically redirected to the Wi-Fi Settings where you can manually connect to the Point Configuration Network and return to the Minut App.Make sure to restart the Minut App completely before retrying installing the device.
On the Sensor:
Press the button down on the sensor for a few seconds (long press)
Make sure the sensor lights up purple.
Step 2
On Your Phone:
Check that no VPN service is currently active
Restart your Phone
On the Sensor:
To verify that the sensor is behaving correctly Long press the button until it turns purple, proceed to the Wi-Fi settings on your phone, and see if a network named Point Configuration is listed.
Once this is done, install the sensor.
If none of this worked, please contact hello@minut.com.
Connection issues
If a sensor has lost wifi connection and does not connect back automatically, try the following.
Step 1
Reboot the router (turn off for 20 seconds and plug in power supply again)
Turn off the sensor with the switch on the back for 10 minutes
Turn on the sensor and wait 10 seconds
press the main button on the sensor and see if it lights up white, then green.
Step 2
In the mobile app, go to: Sensor → Settings → Advanced → Update WiFi Settings
Follow the instructions in the app
(This will not delete any data on the sensor)
If this doesn't work, please reach out to support at hello@minut.com with the following information:
Router make and model
Phone make and model
Serial number of the sensor (you can find this on the back of the sensor)
Change Wifi settings
If you have to change the Wifi name or password that the sensor is connected to, follow the steps below.
Changing Wi-Fi configuration is similar to installing a Minut from scratch, however, no data is lost when you update your Wifi settings.
Open the Minut app
Click on "Properties" in the bottom menu
Select the rental unit
Click on Sensors & graphs
Tap the Minut sensor you want to update Wifi settings for
Tap on “Settings” in the top right corner
(This is important as there are many settings menus)Tap on "Advanced"
Towards the bottom, you will find “Update Wifi settings”
Follow the instructions in the app
Reinstalling a Minut sensor
If you wish to reinstall an M2 sensor in a new rental unit, or you need to factory reset and install the sensor in the same rental unit, follow the steps below.
Delete the sensor in the Minut rental unit.
Perform a factory reset (the hole on the back with two arrows) using a pointy object. Hold for a few seconds until the Minut flashes orange. If you push it one short push, it will do a regular reset. The sensors need to be on.
The sensor will perform a factory reset which takes a few minutes. The sensor will show a circling white light while the reset is ongoing. Once the white light stops the factory reset procedure is complete.
Reinstall the sensor again via the Minut mobile app.
For the Minut M3 sensor, please try the following steps:
Delete the sensor from your rental unit
Hold the button on the back in, after a while (15 seconds) the sensor will say "factory reset in 3, 2, 1". Keep holding the button down until the device says "Factory reset" and turns Red
Release the power button and the sensor should turn white
Press the button again and the sensor should turn purple and say "Ready to Install"
Reinstall the sensor again via the Minut mobile app.
If none of the above helped - contact our support team!
If you have checked and tested all the steps above without success, please reach out to our support team at hello@minut.com. Include the following information:
A brief description of the problem
The serial number/device mac address of the Minut affected
Model/make /serial number of the router
And we'll do our utmost to help you!
Tags: wireless, wifi, network configuration