Support timelines by device
Minut provides customer support and software updates for all devices for a defined period regardless of whether the hardware is still in production. The table below shows the current support status for every Minut sensor.
Device | Released | Discontinued | Customer support at least until | Software support at least until (End of life) |
Minut M1 (End of life) | 2015 | 2017 | 2021 | 2027 |
Minut M2 (legacy) | 2018 | 2022 | 2029 | 2032 |
Minut M3 (current) | 2023 | In production | 2031 | 2034 |
M2 owners: the M2 sensor was discontinued in 2022 but is fully supported until at least 2029. If you are looking to expand your setup, the M3 is Minut's current sensor.
M1 owners: the M1 reached end of customer support in 2021. If your M1 sensor is no longer functioning, it will need to be replaced.
Hardware warranty policy
Warranty period | One year from the date of purchase, or the minimum period required by the laws of the country where the sensor was sold whichever is longer. |
Who it applies to | The original end-user who purchased the device through the official Minut website at minut.com. The warranty is non-transferable. |
What is covered | Defects in materials or workmanship under normal and proper use and installation. Minut will repair or replace the affected device free of charge. |
What is not covered | Damage caused by misuse, improper installation, accidents, unauthorised modifications, or use outside the specified operating conditions. |
After warranty expires | Hardware replacement is at the customer's own cost. Customer support and software updates continue for the duration shown in the timeline table above. |
Full terms |
Subscription requirement
An active Minut subscription is required to use your sensor and receive customer support. Sensors on lapsed subscriptions will continue to show data historically but active monitoring and support access require a current plan.
For details on available plans and what each includes, see minut.com/pricing.
Out-of-warranty service options
When your hardware warranty has expired, the following services remain available for the duration shown in the support timeline above:
Customer support
The Minut support team is available to help with troubleshooting, guidance on using and managing your device, and advice on your available options.
Software updates
Security updates and bug fixes continue to be delivered for the duration of the software support period shown in the timeline table.
Out-of-warranty troubleshooting. If your device is out of warranty and standard troubleshooting steps have not resolved the issue, the next step is typically to replace the sensor. Contact the support team first — they can confirm whether the issue is software-resolvable before you order a replacement.
Replacing a device
If your device needs to be replaced, whether out of warranty, discontinued, or end-of-life, replacement sensors are available at store.minut.com. Once on the store:
Click "Sign In" on the top right of the page
Scroll down to Core Sensors
Choose how many sensors you need
If you are replacing an M2 with an M3, Sensor Swap transfers all your settings and historical data to the new sensor automatically without reinstalling.
Contact support
Email hello@minut.com with:
Your Minut account email address
Your device's MAC address
A description of the issue and what troubleshooting steps you have already tried