Device Returns Guidelines
Minut sensors purchased directly from store.minut.com can be returned within 30 days of delivery for a full product refund.
Return Window | 30 days from the date of delivery |
Condition required | Returned in the same condition as received, in the original packaging |
Hardware refund | Full refund of the sensor purchase price |
Warranty | For warranty terms and post-warranty service, see minut.com/terms and the Warranty and device support timelines article |
Return costs | Free return shipping is only available for customers in the United States and the United Kingdom. If you are located outside of these countries, return shipping costs are the responsibility of the sender. |
Return delays | For customers in the UK and the United States that are provided with a return label and instructions from Minut, their return needs to be sent within 2 weeks of reception of the label. Returns sent after this deadline will not be processed. |
Are shipping fees refunded?
A hardware refund covers the price of the sensor. Whether the shipping fee you paid at checkout is also refunded depends on where you live and why you are returning the device.
Situation | Shipping fee paid at checkout |
You changed your mind: customers in the EU and UK | Refunded if you request a return of the device within 30 days of delivery. We refund the standard delivery cost. If you chose a faster or more expensive delivery option, the extra cost is not refunded. |
You changed your mind: all other countries | Not refunded. We refund the sensor price only. |
Your device arrived faulty, damaged or incorrect | Refunded in full. |
Your order was cancelled before it was dispatched | Refunded in full. |
Return shipping costs are not affected by this table. Free return shipping remains available only for customers in the United States and the United Kingdom, as described above.
How to initiate a return process?
To request a return fill in our Return a Minut Device form.
For any further questions, you can also email hello@minut.com with:
Your order number
Your Minut account email address
A brief description of the reason for the return
Purchases from other vendors
Minut's return and refund policy applies only to purchases made directly at store.minut.com. If you purchased your Minut sensor from a third-party retailer, the return and refund policy of that vendor applies instead. Minut cannot process returns or refunds for purchases made elsewhere.
Looking for a subscription refund instead?
This article covers returning the physical device you purchased. If you're looking to cancel or get a refund on your Minut subscription (the recurring plan billed for monitoring), see the Cancellation, Returns and Refunds article instead - a device return and a subscription refund are handled separately, and cancelling one does not automatically resolve the other.