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Getting to know the Minut web app

A guide to the web app layout, what each section does, and when to use it over the mobile app.

Written by Emilie Pain

The Minut web app at web.minut.com gives you a full desktop view of your portfolio and is the best place for tasks that benefit from a larger screen: managing billing, configuring integrations, bulk editing units, and analysing reports. It uses the same account and stays in sync with the mobile app at all times.

Web app layout

The web app uses a fixed left sidebar for navigation. The main content area on the right updates depending on which section you select. The sidebar is visible at all times so you can switch between sections quickly.

Web app vs mobile app

The web app and mobile app share the same account and data. They complement each other rather than duplicate; each is better suited to different tasks.

Use the mobile app for

Use the web app for

Installing sensors

Receiving real-time push notifications

Responding to noise alerts on the go

Managing stays and guest messaging quickly

Completing and updating tasks

Managing your plan, billing, and invoices

Creating units in bulk

Setting up and managing integrations

Accessing portfolio-wide reports

Managing team members and roles

Configuring noise presets across multiple units

Setting up task automations and templates

Viewing the tasks calendar


Overview

The Overview is the first screen you see when you log in to the web app at web.minut.com. It gives you a real-time summary of everything happening across your portfolio - active alerts, device issues, and outstanding actions - without having to open individual units.

What you'll see on the Overview:

Active events

Any noise alerts, smoking events, crowd detect, and security alarm triggers currently requiring attention

Device issues

Sensors showing as offline or low battery, with a link to each affected unit

To-dos

Outstanding actions such as unused prepaid credits and units waiting for sensor installation

Occupancy status

Which units currently have guests present based on stay data and motion detection

Portfolio at a glance

Total number of units, active sensors, and current stays across your organisation

Clicking any item in the Overview takes you directly to the relevant unit or section of the web app so you can act on it immediately.

The Overview updates in real time: refreshing the page or returning to it after navigating away will always show the latest state of your portfolio.


Properties

All your units: web.minut.com/homes

The Properties section is your portfolio overview. It lists every unit in your organisation and lets you manage them individually or in bulk.

You can view them by Units, Buildings or Locations.

  • Create a unit: click the + button in the upper right corner. For property managers, creating all units from the web app before sending anyone to install is the recommended approach.

  • Search and filter: find specific units by name, location, or status across large portfolios

  • Unit detail view: click any unit to see live sensor data, event history, stays, devices, and settings

  • Locations & buildings: click Locations within Properties to create and manage location or building groups

  • Occupancy indicators: icons next to each unit name show whether it is vacant or occupied, and whether it is clean and ready for the next stay

Unit detail view

Clicking a unit opens its detail view: the main control centre for that unit. From here you can see live sensor data, manage stays, control monitoring features, and access settings.

Overview

A live snapshot of the unit's current state: noise level in the last hour against the set threshold, occupancy status, temperature, humidity, and whether noise monitoring, crowd detect, smoking detection, and the security alarm are on or off. Toggle any of these directly from the unit view without going into settings. You'll also see the Devices installed in the unit.

Log

The full history of everything Minut has detected in this unit (noise events, motion, tamper alerts, sensor status changes, and climate events) in chronological order, each with a timestamp. Filter by event type and date. A red dot on the unit in the Properties list means there are unreviewed events.

Stays

All upcoming, current, and past stays linked to this unit. Add stays manually, view guest details for the current stay, or check whether a booking platform is syncing correctly. Stays can be added by hand or come in through an OTA or PMS integration. The stays schedule is what triggers automated guest messaging and Presence Detection.

Access

Which members have access to this unit and their access rights. You can add new and existing members.

Settings

The unit's name, address, location or building assignment, and its noise monitoring and presence detection presets. This is also where you can delete the unit.

Guest experience

Add and manage the guest information for this unit.


Reservations

Reservations is where every booking that reaches Minut ends up, whether an integration imported it or you added it by hand. Click Reservations in the left-hand menu to see the guest, unit, dates and status of every stay, message a guest, or share the guest app. Reservations is available to organization owners and admins.


Devices

You can find here a list of every sensor installed in your organisation, with a live status view alongside controls for adding, configuring, and removing devices.

You can filter them by low battery/offline as well as by Building/Location.

Devices dashboard

The overview shows you a real-time picture of all your sensors:

  • Name of the device

  • Device type: Minut M2, M3, L1 or E1 sensor

  • Unit: which unit the device is in

  • Building/Location: which building or location the device belongs to

  • Wi-Fi signal strength: useful for diagnosing connectivity issues

  • Battery level

  • Online/offline status

  • Mounting status: a Minut symbol next to the battery level shows whether the sensor is on its mounting plate.

    • green = mounted

    • grey = not mounted

    • If no status is shown, remove the sensor and reattach it to refresh

Click a specific device to see more information.

Device overview

The overview shows you a real-time picture of the readings of that sensor in that unit:

Sensor

Name of the sensor, Wi-Fi signal strength, battery level, mounting status, and last update status

Sound, Temperature, Humidity and Mold risk

Current status for sound reading, temperature, humidity level and mold risk

Motion Graph

View motion events monitored by the sensor and export data for your report

Noise Monitoring

Monitor the noise level detected by that sensor and create a report

Temperature

View the temperature readings in that room

Humidity

Check the humidity level in that space

Mold risk

View the mold risk over a duration you select

Device settings

General

Name and room of the device

Toggle the window break detection alert on or off

Toggle the alarm recognition alert on or off

Noise Monitoring

Managed through Presets in Settings

Humidity

Set alerts for when humidity goes below or above the percentage you choose.

You'll be alerted when the level is outside your thresholds for 30 minutes.

Temperature

Set alerts for when the temperature goes below or above the temperature you choose.

You'll be alerted when the level is outside your thresholds for 30 minutes.

Advanced

Firmware version

MAC address

Toggle more frequent sensor updates on or off

Unit: transfer a device without losing data


Log

The Log is the complete event history for your organisation. Every event Minut detects is recorded here with a description of the event, which device, which unit, Building/Location, and a timestamp. It gives you a chronological record of everything that has happened across your portfolio.

What appears in the Log:

Event type

What it records

Noise event

Each step in the escalation flow - first warning, second warning, third warning, and "it's quiet" - with the exact time and decibel level that triggered it

Motion detection

All motion detected by the sensor, including arrivals, late departures, and unexpected activity during vacancy. Motion is logged continuously, even when the security alarm is off.

Occupancy events

Guest arrivals, check-outs, no-shows, and any Presence Detection alerts triggered during the stay

Crowd detect events

When the number of detected devices exceeds the threshold set for the unit

Smoking events

Elevated smoking risk detections with timestamp

Tamper events

When the sensor has been removed from its mounting plate

Sensor status change

Sensor going offline or coming back online, low battery alerts

Security alarm events

Alarm activations, motion detected while armed, and dismissals, including which team member dismissed the alarm and at what time

Climate events

Temperature and humidity threshold breaches, mould risk level changes, and almost freezing alerts

How to use the Log

The Log is visible to all team members with access to the unit, regardless of role. A red dot on a unit in the Properties list indicates there are unreviewed events - this clears once you open the Log and view the new entries.

You can filter the events by Unit, Event type, Date and Building/Location.


Guest Experience

Inbox

Guest messages and conversations: web.minut.com/inbox

The Inbox shows all guest-facing communication across your portfolio: automated messages sent by Minut and any replies from guests.

  • View all conversations across every unit in one place

  • Filter by unit to focus on a specific unit

  • Send manual messages to current guests directly from the web app

  • Messages sent via the OTA/PMS integration are labelled with the channel

To configure which automated messages are sent and when, go to the relevant unit's settings and edit Guest communication. See Guest Journey.

Autopilot

Sign up to our Beta feature. See Autopilot.

Guest App

Get Beta access for sensor data and smart locks. See The Guest App: overview for Hosts.


Tasks

Cleaning, maintenance, and task management: web.minut.com/tasks

The Tasks section is the most feature-rich section in the web app compared to mobile: the full calendar view, automations, and templates are all best managed here.

Tasks

View, create, assign, and manage all open and completed tasks across your portfolio

Calendar

Weekly, monthly, or yearly view of all scheduled tasks by unit. Best for planning team workload.

Templates

Create reusable task templates for recurring tasks like checkout cleans, inspections, and sensor charging

Automations

Set rules to auto-create tasks on triggers such as checkout, low battery, or unmonitored unit

Common automations include scheduling a cleaning task 30 minutes after every checkout, and creating a task when a sensor's battery is low.


Reports

The Reports section gives you structured insights across your portfolio beyond the real-time event log in individual units. It's available in the web app only and is most useful for property managers and operators who need to analyse trends, produce evidence for disputes, or monitor conditions at scale.

There are six types of analytics:

  • Noise monitoring analytics

  • Indoor climate analytics

  • Autopilot analytics

  • Mold risk analytics

  • Portfolio analytics

  • Task analytics

There is one type of incident report:

  • Noise incident report


Settings

Settings dashboard

Features

Noise Monitoring

Presence detection

Guest app

Organization

Organization name

Sensor Swap toggle

Delete the organization

Developer tools

API clients

Features

Noise monitoring

Noise monitoring is configured per unit using noise presets. A preset is a named set of thresholds, quiet hours, and guest alert settings that can be applied to one or many units at once, so you don't need to configure each unit individually.

What you can configure:

  • Daytime threshold

  • Quiet hours threshold

  • Notification escalation

  • Snooze

  • Guest alert method

Apply a noise preset to a unit.

Presence detection settings

Presence Detection uses the sensor's motion data to automatically detect activity in your unit and alert you to key events during a stay, without needing cameras. It works alongside your booking schedule so alerts only trigger when they're actually relevant.

What Presence Detection monitors:

  • Motion during vacancy: Get alerted when motion is detected during the night when there is no stay scheduled for the unit.

  • Arrival: Get alerted when motion is detected for the first time after the scheduled stay start.

  • No motion since stay start: Get alerted when no motion is detected for a while after the scheduled stay start.

  • Early departure: Get alerted when no motion is detected between evening and late morning during a stay, indicating an early departure.

  • Early check-out: Get alerted when no further motion is detected after initial movement on check-out day, indicating an early checkout.

You can toggle each of these on or off.

Guest app (beta access)

Share information about the stay with your guests.

Organizations

  • Change the name of your organization

  • Enable swapping a sensor that's low on battery with a newly charged one without losing any data

  • Delete the organization: This action cannot be undone. It permanently deletes this organization workspace, including all device data, units and members.


Integrations

Connect your booking platforms and tools: web.minut.com/integrations

All integrations are set up and managed from the web app. The mobile app does not have an integrations section. Connect your booking platform here to enable automatic stay syncing and guest messaging.

  • OTAs: Airbnb and other online travel agencies (Standard and Pro plans)

  • PMS platforms: Hostaway, Guesty, Hospitable, and 30+ other property management systems (Pro plan). Full integrations list

  • Smart locks: 2N, 33Lock, Akiles, Akuvox, Alfred, August, igloohome, KEYINCODE, Kwikset, Lockly, Nuki, Salto, Schlage, SmartThings, Tedee, Ultraloq, Wyze and Yale (Starter, Standard and Pro plans). See Integrations overview.

  • Climate control and smart home: Google Nest, tado°, ecobee and Jervis Systems

  • API & Zapier: connect Minut to other tools via webhooks or no-code automation (Pro plan)

To connect an integration, click Integrations in the left sidebar, find the relevant tool, and click Connect. You will be guided through the authentication steps for each platform.


Call Assist

Let Minut call your guests when noise issues are detected so you and your team can relax and focus on scaling your business.

Have a trained operator call your guests when noise persists in your unit with Call Assist.


Team

Organisation members and roles: web.minut.com/team

The Team section is where you manage everyone who has access to your Minut organisation: co-hosts, operations staff, cleaners, and maintenance teams.

  • View all members with their current role and access level

  • Invite new members by email - each person creates their own Minut account. See How to invite members

  • Edit roles and access: change a member's role (Admin, Member, Operator) or adjust the units and locations they can access

  • Remove members: revoke access for team members who have left

  • Organisation settings: edit the organisation name and delete the organisation from the Settings tab within Team

For a full breakdown of what each role can see and do, see Member roles and access levels.


Account settings

Your personal account details: click your name or profile icon, top left of the sidebar.

Your personal account settings are accessed by clicking your name or profile icon at the top of the left sidebar - not through a separate Settings page.

Account settings dropdown menu

What you'll see in the account settings:

All your organizations

If you belong to more than one organisation, use this menu to switch context. The web app will reload showing only the data for the selected organisation.

Create organization

Create a new organisation for you and your team

Join organization

Accept an invitation to join an organization

Account

Name, contact details, language and region settings

Plan, Billing & Payments

Plan, account balance, payments and billing history

Orders

Track and manage your hardware orders

Notifications

Control which alert types send you email notifications

Sign out

Log out of your account

Account

  • Change your name, email, or password

  • Choose the language of your app

  • Select the time format: 24h or 12h

  • Choose how temperature is shown: Celsius or Fahrenheit

Plan, Billing & Payments

You can access it directly here: web.minut.com/billing

Billing is managed exclusively from the web app: it is not available in the mobile app. This is where you view your current plan, manage your payment method, download invoices, and check your prepaid credit balance.

  • Current plan: view which plan you are on (Starter, Standard, or Pro) and your renewal date

  • Upgrade or downgrade: change your plan at any time. Upgrades take effect immediately (pro-rata charge). Downgrades take effect at the next renewal.

  • Payment method: add or update your credit or debit card. The card must be issued in the same country as your billing address.

  • Invoices: download past invoices for accounting or expense purposes

  • Prepaid credit balance: view remaining credits under Plan, Billing & Payments. Credits are used when creating new units.

  • Call Assist: activate or manage the Call Assist add-on from the billing section

Orders

Track and manage your hardware orders: web.minut.com/account/orders

The Orders section shows all hardware orders placed through the Minut store.

  • Order history: view all past and current orders with their status

  • Tracking links: once an order is dispatched, the tracking number and a link to the shipping provider appear here, alongside the confirmation email

  • Order details: view what was ordered, quantities, delivery address, and invoice

Notifications

  • Manage your event and task notifications in the app and/or by email using the toggles.

  • Manage your marketing emails.

  • Turn web app notifications on or off.

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