Every team member in a Minut organisation is assigned two things: a role that controls what they can do, and an access level that controls which properties they can see. Together, these let you give each person exactly the access they need.
The three roles
Roles determine what a team member can view and do inside the Minut app. There are three roles available.
Admin Full access | Member Monitoring access | Operator Tasks only |
Can do everything: manage rental units, invite and remove members, edit settings and noise presets, connect integrations, and view all sensor data across assigned properties. | Can receive noise and event notifications, view sensor data, add devices, and manage the security alarm. Cannot edit organisation settings, add rental units, or manage billing. | Can view and complete assigned tasks only. Has no access to sensor data, noise levels, occupancy, or any monitoring features. Receives task-related notifications only. |
Assign to: Account owner, senior property manager, operations lead | Assign to: Co-host, on-site manager, operations staff, maintenance team | Assign to: Cleaner, housekeeping staff, maintenance contractor |
The Operator role is private by design. Operators see tasks and nothing else: no noise levels, no motion data, no occupancy information. This makes it safe to invite cleaning and maintenance staff without giving them visibility into how the property is being monitored or what the sensor data shows.
The three access levels
Access levels control which rental units a member can see within the app, regardless of their role. A member can only see and interact with properties they have been given access to.
Organization - wide | Location or building | Rental Unit |
All rental units | All rental units in a site | Specific properties only |
Access to every rental unit in the organisation, including any added in future. Also includes all location and building-level permissions. | Access to all rental units within a specific location or building. It requires Locations & Buildings to be configured first. | Access to one or more specific rental units chosen at the time of invitation. The member cannot see any other units in the organisation. |
Use for senior managers who need full portfolio visibility | Use for regional managers or on-site teams at a specific address | Use for co-hosts or staff assigned to particular properties |
Only users with organisation-wide access can edit settings that affect the whole organisation such as noise presets, teams and integrations. A member with Admin role but unit-level access cannot change organisation-wide settings even though they have full permissions on their assigned units.
Full permission table
The table below shows every permission and which roles have access to it. Permissions are split by scope; some apply organisation-wide, others apply at the location, building, or unit level.
Organization access | Admin | Member | Operator |
Organisation- wide permission |
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Add rental units | ✓ |
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Manage locations & buildings | ✓ |
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Invite and manage members | ✓ |
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Noise presets & messaging settings | ✓ |
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Manage integrations | ✓ |
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Location, Building or Unit Permissions |
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Receive notifications | ✓ | ✓ | Tasks-related only |
Turn on/off noise monitor | ✓ |
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Security alarm | ✓ | ✓ |
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Turn on/off crowd detect | ✓ |
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Add device | ✓ | ✓ |
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View sensor & device data | ✓ |
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Add Stay details | ✓ |
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Edit thresholds | ✓ |
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Access Tasks | ✓ | ✓ | ✓ |
Who to assign each role to
Use this as a quick reference when inviting team members. Match the role to the level of access the person genuinely needs.
Team member type | Recommended role | Recommended access |
Account owner | Admin | Organization-wide |
Senior property manager | Admin | Organization-wide or location |
Regional manager | Admin | Location (their region only) |
On-site operations staff | Member | Building or Unit |
Co-host | Member | Unit (their assigned property) |
Maintenance staff | Member | Unit or Building |
Cleaner / housekeeper | Operator | Unit (their assigned property) |
Maintenance contractor | Operator | Unit (specific properties only) |
Team seats limit by plan
Plan | Maximum Team Seats |
Starter | 1 seat for Account Owner only |
Standard | 5 members (including the account owner) |
Pro | 20 members (including the account owner) |
Enterprise | Custom |
Billing and organisation ownership
Billing in Minut is tied to the organisation owner: the person who originally created the organisation.
All charges go to the organisation owner's card regardless of which Admin creates a rental unit or activates a service. This includes rental unit activations, subscription renewals, plan upgrades, prepaid credit purchases, and Call Assist add-ons.
Only the organisation owner can manage billing view invoices, update the payment method, or cancel a subscription. Admin team members cannot access billing settings. The owner manages all billing at web.minut.com/billing.
If an Admin creates a rental unit on behalf of the organisation, the charge is applied immediately to the owner’s saved payment method.
We advise all purchases of subscriptions to be done by the organisation owner.
Changing a member's role or access
Web app
Open your Minut Web app
Click Team in the left sidebar
Find the member and click their name
Update their role or access level from the member detail view
Click Save. Changes apply immediately.
Mobile app
Open your Mobile app
Tap Settings, Organizations, Members
Tap the member whose role or access you want to change
Tap Edit and update the role or access level
Click Save. Changes apply immediately.
Removing a member
To remove a team member entirely, follow the same steps above but select Remove member instead of editing. The member loses access to all rental units immediately. Their own Minut account is not deleted; they simply no longer belong to your organisation.