Overview
With messaging, you can automatically send a welcome message, Wi-Fi details, instructions (and more) to the people staying in your property.
You can use shortcodes to have the below information automatically filled into your messages:
Rental unit name
Stay name ( Name of the people staying in your property)
Stat date of the stay
End date of the stay
The shortcode "instructions for the stay" can be tailored to each of your rental units. You can create a full message of instruction for each rental unit. These instructions can then be added to your automatic messages. This will enable you to have a welcome message with personalised instructions for each of your different properties.
Due to phone number restrictions set in place by Airbnb, the Minut messaging feature isn’t compatible with the Airbnb Integration.
Please note that Minut doesn’t currently have an SMS campaign in Australia, UAE, Malaysia or Singapore. This means that any stay that has a phone number from this country will not be able to receive SMS messages.
Schedule Stay related Messages
Minut can now help you communicate with your stays more effectively and efficiently.
On your Minut WebApp
Open your Minut WebApp
Click on Messaging (On your left tab)
2. Click on "add message" and select a template
3. Name your template, draft your message, choose your scheduling and click "save".
On your Mobile App
Open your Mobile app
Click on Settings ( bottom right corner)
Click on Messaging
Click Add a message (or the + sign on mobile)
4. Select the template.
5. Name your template, draft your message, choose your scheduling and click "save".
Use Shortcodes
To automate your communication with your stays use shortcodes when drafting your messages. This means that specific information will be automatically filled in.
Our shortcodes currently are:
{{rental_unit_name}}
{{stay_contact_name}}
{{stay_start_date}} and {{stay_end_date}}
On your Minut WebApp
Open your Minut WebApp
1. Click on Messaging (On your left tab).
2. Click on "add message" and select a template.
3. Draft your message using our available shortcodes.
4. Click "save"
On your Mobile App
Open your Mobile app
Click on Settings ( bottom right corner)
Click on Messaging
Click Add a message (or the + sign on mobile)
Draft your message using our available shortcodes. Click "add"
Create the shortcode "instructions for the stay"
The shortcode "instructions for the stay" is a message of instruction that can be unique to each of your rental units. These instructions can then be added to your automatic messages.
On your Minut WebApp
Open your Minut WebApp
Click on Properties
Select the rental unit for which you want to create the shortcode "instructions for the stay"
Click on shortcodes on the top right handside
4. Click on the three dots on the right and click "edit".
5. Write your message and press save
On your Mobile App
Open your Mobile app
Click on Properties ( at the bottom )
Select the rental unit for which you want to create the shortcode "instructions for the stay"
Click on the parameter symbol in the right hand top corner
Scroll down and click Shortcodes
5. Select "instruction for the stay"
6. Write your message and press save
Examples of automatic messages
Upcoming stay
When: 3 days before the stay starts
What to include:
Remind the people staying in your property about their upcoming stay, and set the right expectations.
Share the instructions for the stay
Make sure to include your rental unit name so that the people staying in your property know who the message is coming from.
Template:
We're looking forward to welcoming you to {{rental_unit_name}}!
Here are some instructions for the stay: {{instructions_for_the_stay}}
The day the stay starts
When: 3 hours before the stay starts
What to include:
Remind the people staying in the property about the time that your property will be available from.
Include the instructions for the stay even if you’ve shared them previously - the people staying in your property will appreciate having them at hand.
If you’re using a smart lock, share the access code.
Make sure to include your rental unit name and any other details that are needed to access the property.
Template:
Hi {{stay_contact_name}},
We can't wait to welcome you to {{rental_unit_name}} for your stay starting {{stay_start_date}}.
The rental unit will be ready for you at 12 pm.
Here are the instructions for your holiday:
{{instructions_for_the_stay}}
Please be reminded that your stay with us ends on {{stay_end_date}}.
Welcome
When: 1 hour after the stay starts
What to include:
Welcome the people staying in the property and share any details that they will need to enjoy their stay.
You can mention your House Rules, where your welcome booklet is, or suggest local attractions.
Template:
Welcome to {{rental_unit_name}}! We’re so happy to have you.
We've listed all the important information in our welcome booklet. Please make sure to read it carefully, including our House Rules.
Stay coming to an end
When: 1 day before the stay ends
What to include:
Remind the people staying in your property about when the stay ends.
Ask them to review departure instructions.
Template:
Hope you're enjoying your stay at {{rental_unit_name}}! Just a reminder that your stay will be coming to an end on {{stay_end_date}}.
Thanks for your stay
When: 3 hours after the stay ends
What to include:
Thank the people staying in your property for choosing to stay with you.
Ask for a positive review.
Template:
We hope you enjoyed your stay at {{rental_unit_name}}! We work hard to make every stay perfect, so we'd appreciate it if you left us a review.