Subscription
How to cancel a subscription
You can cancel your Minut subscription at any time from the billing section of the web app at web.minut.com/billing
by clicking on Change Plan and
selecting the Cancel Plan button on the bottom of the page
What happens | Details |
When cancellation takes effect | At the end of your current billing period- not immediately |
Access after cancellation | You keep full access to your plan until the period ends |
Subscription pause | Not available. Minut does not offer the ability to pause a subscription. We would advise you to cancel and subscribe again when you're ready. |
Subscription refund
Refund window | 7 days from the date of purchase |
Cancelled mid-period | Subscription charges are non-refundable. The unused amount left from your subscription will not be returned back to you. |
Cancelled after renewal | Renewal charges are refundable for up to 7 days after renewal date. After that window, subscription can be scheduled for cancellation (and used until the renewal date) |
Subscription transfer
Subscriptions cannot be transferred. A Minut subscription is tied to the rental unit it was activated on and to the organisation owner's account.
It cannot be:
moved to a different rental unit,
transferred to another Minut account,
or reassigned to a different organisation.
If you need to monitor a different property, a new subscription must be purchased for that rental unit.
Rental unit
How to delete a rental unit
Deleting a rental unit permanently removes it and all its historical data (noise events, occupancy logs, incident reports, and sensor settings) from your account. The subscription for that unit is cancelled immediately.
This cannot be undone. If you are moving a sensor to a different property rather than decommissioning it, use Sensor Swap instead as this transfers all settings and data to the new unit without losing anything.
Mobile app
Tap Properties and select the rental unit you want to delete
Tap the settings icon (⚙) in the top right corner of the unit view
Scroll to the bottom of the settings page
Tap Delete rental unit
Confirm the deletion when prompted: the unit is removed immediately
Web app
Go to web.minut.com/homes and click the rental unit you want to delete
Click the settings icon (⚙) or open the Settings tab within the unit view
Scroll to the bottom of the settings page
Click Delete rental unit
Confirm the deletion when prompted — the unit is removed immediately
What happens when you delete a rental unit
Item | What happens |
Subscription | Cancelled with immediate effect |
Historical data | Permanently deleted and cannot be recovered |
Sensor | Removed from the unit — the physical sensor is not affected and can be reinstalled elsewhere |
Team member access | Revoked immediately for members whose access was limited to this unit |
Rental unit refund
Refund window | For properties removed within 7 days of creation, the pre-paid rental unit is restored and can be used again. |
Deletion mid-period | Rental units deleted after 7 days of creation will not be credited back. |
Deleted after renewal | Rental units can be deleted and the unused subscription days will be transferred to your Minut account pro-rata in the form of credits available for future use. |
Call Assist Add-on
How to cancel Call Assist
Call Assist is billed annually alongside your Minut subscription. Cancelling it follows the same billing cycle rules: it remains active until the end of your current billing period and no partial refund is issued for unused time.
Web app
(only — Call Assist cannot be cancelled from the mobile app)
Go to web.minut.com/billing
Click Account → Plan, Billing & Payments
Find the Call Assist add-on under your active services
Click Cancel Call Assist and confirm
Call Assist will remain active until the end of your current billing period. After that, the third noise alert will no longer trigger an operator call — revert to your previous guest alert setting (SMS, Autocall, or Flash and Sound) if needed.
Note: Cancelling Call Assist does not affect your base Minut subscription. Your plan (Starter, Standard, or Pro) continues unchanged.
Wha happens when you cancel call assist
Call Assist add-on refund window | 7 days from the date of purchase |
Call Assist add-on cancelled mid period | Add-on charges are non-refundable. The unused amount left from your add-on will not be returned back to you. |
Call Assist cancelled after renewal | Renewal charges are refundable for up to 7 days after renewal date. After that window, the add-on can be scheduled for cancellation (and used until the renewal date) |
Hardware returns and refunds
Minut sensors purchased directly from store.minut.com can be returned within 30 days of delivery for a full product refund.
Return Window | 30 days from the date of delivery |
Condition required | Returned in the same condition as received, in the original packaging |
Hardware refund | Full refund of the sensor purchase price |
Warranty | For warranty terms and post-warranty service, see minut.com/terms and the Warranty and device support timelines article |
Return costs | Free return shipping is only available for customers in the United States and the United Kingdom. If you are located outside of these countries, return shipping costs are the responsibility of the sender. |
Return delays | For customers in the UK and the United States that are provided with a return label and instructions from Minut, their return need to be sent within 2 weeks of reception of the label. Returns sent after this deadline will not be processed. |
To request a return, email hello@minut.com with:
Your order number
Your Minut account email address
A brief description of the reason for the return
Purchases from other vendors
Minut’s return and refund policy applies only to purchases made directly at store.minut.com. If you purchased your Minut sensor from a third-party retailer, the return and refund policy of that vendor applies instead.
Minut cannot process returns or refunds for purchases made elsewhere.
Stolen device
Minut sensors are not covered against theft. We recommend including a clause in your rental agreement that holds guests financially responsible for any damage to or theft of equipment on the premises as this is the most effective way to protect yourself before an incident occurs.
If a sensor is stolen, you can file a report with your local police or speak to your home insurance provider. You may also seek reimbursement from the guest directly, where your rental agreement and platform policies allow.
Unused subscription credits
Promotional credits are automatically applied to future subscription invoices.
Check your balance at any time in your credit balance in Plan, Billing & Payment.
How credits work | Applied automatically to future subscription invoices |
Expiry on active accounts | Credits remain valid as long as the account is active |
Expiry on inactive accounts | 30 days after your paid period closes |
Credits remain valid for as long as your subscription is active. If your subscription ends — whether through cancellation, non-renewal, or unresolved non-payment — any remaining credits expire 30 days after your paid period closes. Reactivating your account within that 30-day window preserves your credits. After that, they are forfeited.
Price adjustments
If a Minut sensor is discounted within 5 days of your purchase, you may be eligible for a price adjustment: a refund of the difference to your original payment method.
Eligibility window | Within 5 days of the original purchase date |
Refund method | Difference refunded to the original form of payment |
How to claim | Contact hello@minut.com with your order number and account email address |
Missing or undelivered orders
If your order has not arrived, contact the support team as soon as possible. There is a strict reporting window: claims submitted outside of it cannot be investigated or reimbursed.
Missing or undelivered orders must be reported within 30 days of the estimated delivery date. Claims submitted after this window cannot be investigated or reimbursed.
Reporting window | Within 30 days of the estimated delivery date |
After the window | Claims cannot be investigated or reimbursed |
First step | Check your tracking link in the dispatch confirmation email or in the web app under Orders |
Outside US/UK/EU | Orders may be held at customs; see the Customs, duties and taxes article before contacting support |
To report a missing order, email hello@minut.com with:
Your order number
Your Minut account email address
Your tracking number (if available)
Contacting support
For any return, refund, price adjustment or missing delivery, contact the Minut support team at hello@minut.com. Always include your order number and account email address so the team can locate your order quickly.