This article covers how Minut billing works from end to end: who manages it, what you are charged for, when charges apply, and how to handle invoices, credits, plan changes, and cancellations. For full legal terms, see the Minut Subscription Terms.
Billing
Who manages billing
Billing in Minut is tied to the organisation owner: the person who created the organisation. All charges, regardless of who in the team triggers them, go to the owner's saved payment method.
Organisation owner | The only person who can view invoices, update payment details, change the plan, and manage all billing settings. Billing is managed at web.minut.com/billing. |
Admin team members | Can create rental units and activate services: charges for these go to the owner's card automatically. Admins cannot view invoices, update payment details, or access billing settings. |
Member & Operator roles | No billing access or visibility of any kind. |
Billing is web app only. The Minut mobile app does not include any billing features. All billing management must be done from web.minut.com/billing.
What you are charged for
Annual Rental unit subscription
One subscription per rental unit, per year. Charged at activation; not at purchase. First year non-refundable. All units renew on the same date annually. | Annual add-on Call Assist
$10/month/unit, billed annually alongside your subscription. Applies to all rental units in your organisation when activated — cannot be applied to selected units only. |
Pro-rata Plan upgrade
When upgrading mid-period (e.g. Standard → Pro), the difference is charged pro-rata for the remainder of the billing period. Takes effect immediately. | One-time Hardware
Sensors and accessories purchased from store.minut.com. A separate charge from the subscription as hardware is not included in your plan fee. |
Renewals
Your annual renewal date is set on the first day you activate a rental unit, not the date you purchase your sensors or plan. All subscriptions in your account renew on this same date each year, regardless of when individual units were activated.
If you activate additional rental units after your initial renewal date, those units are charged at a pro-rated amount covering only the period from their activation date to your next annual renewal. This charge uses any available prepaid credits first, or is applied to your saved payment method if no credits remain.
You can view the billing breakdown for each renewal in your billing history in the web app at web.minut.com/billing.
When charges apply
The billing timeline for a new rental unit follows these stages:
Order placed
You pay for sensor hardware and the subscription. Your order is processed and dispatched.
Rental unit activated
Subscription period activated or charge applied. A prepaid credit is used if one is available. Otherwise the organisation owner's card is charged immediately for the full annual subscription fee. The one-year minimum commitment begins from this date.
Annual renewal
All units in your account renew on the same date each year regardless of when each individual unit was activated. The renewal charge is applied automatically to the owner's saved payment method.
How to see invoices and billing
The billing section of the web app at web.minut.com/billing gives you a full breakdown of your current and upcoming charges. You can see your active plan, the number of rental units on your subscription, your next renewal date, and a line-item breakdown of what each charge covers. Past invoices are listed in chronological order and can be downloaded individually as PDFs.
Prepaid rental units & Promotional credits
Prepaid rental-units are used to activate rental units without triggering an immediate card charge. They are stored on your account when you purchase a subscription on the online store.
Promotional credits are unused subscription credits automatically applied to future invoices.
Prepaid rental units
How they work | When a rental unit is activated, Minut uses a prepaid rental unit automatically if one is available. If no credits remain, the card is charged instead. |
Check your balance | Go to web.minut.com/account/settings_billing → Subscription, Billing & Payments to see your current prepaid rental unit balance. |
Expiry | Prepaid rental unit expire 1 year after purchase date |
Promotional credits
How they work | Applied automatically to future subscription invoices |
Check your balance | Go to web.minut.com/account/settings_billing → Subscription, Billing & Payments to see your current credit balance. |
Expiry on active accounts | Credits remain valid as long as the account is active |
Expiry on inactive accounts | 30 days after your paid period closes |
Payment
Updating payment methods
Only the organisation owner can update the payment method on file. The credit card used must be issued in the same country as your billing address.
Go to web.minut.com/billing and click Plan, Billing & Payments
Click Update payment method and enter your new card details
Save the new card: it will be used for all future charges including the next renewal
Failed payments
If a payment fails, for example because a card has expired or been replaced, Minut will attempt to charge the card again automatically over the following days. You will receive an email notification when a payment fails so you can update your payment method before the retry period ends.
Notification | An email is sent to the organisation owner immediately when a payment fails. Check your spam folder if you don’t receive it. |
What to do | Update your payment method at web.minut.com/billing as soon as possible. The payment will be retried automatically once a valid card is on file. |
If unresolved | If the payment remains unresolved, your subscription will be suspended and remaining credits may begin to expire. Contact hello@minut.com if you need assistance |
Subscription changes & cancellation
Plan changes
Upgrades | Takes effect immediately. You are charged a pro-rata amount for the difference between your current plan and the new plan for the remainder of the billing period. Access to new features is granted straight away. |
Downgrades | Takes effect at the next renewal date, not immediately. You keep access to your current plan until the period ends. |
Pauses | Not available. Minut does not offer the ability to pause a subscription. We would advise you to cancel and subscribe again when you're ready. |
How to change plan? | Go to web.minut.com/billing → Plan, Billing & Payments → Change plan. Or see How to choose a Minut plan. |
Subscriptions are non transferrable
Minut subscriptions are tied to the specific rental unit on which they were activated and to the organisation owner's billing account. They cannot be moved or reassigned in any way.
Between rental units | A subscription from a deleted rental unit cannot be carried over to a new one. Each rental unit requires its own subscription, activated separately. |
Between accounts | Subscriptions cannot be transferred from one Minut account to another under any circumstances. |
Between organisations | Subscriptions cannot be moved between organisations. If a property changes ownership or management company, a new subscription is required. |
Cancellation
Subscription | Can be cancelled at any time from web.minut.com/billing → Plan, Billing & Payments → Cancel subscription. Takes effect at the end of the current billing period. Full access continues until that date. No partial refund for unused time. |
Call Assist | Can be cancelled from the same billing section. Takes effect at the end of the current billing period. Your base Minut plan is not affected by cancelling Call Assist. |
Subscription pause | Not available. Minut does not offer the ability to temporarily pause a subscription. If you no longer need monitoring for a property, you can delete the rental unit or cancel the subscription entirely. |
First year | The first year of each rental unit subscription is non-refundable from the date of activation, regardless of cancellation |
For full legal terms covering upgrades, downgrades, and pricing changes, see the Minut Subscription Terms.