Shipping destinations
Minut ships to the United States, United Kingdom, and European Union with free standard delivery.
Shipping to additional countries may be available. Please check the current list at store.minut.com when placing your order.
Destination | Shipping Cost | Delivery time | Custom & duties |
United States | Free | 3-5 business days | Not applicable |
United Kingdom | Free | 3-5 business days | Not applicable |
European Union | Free | 3-5 business days | Not applicable |
Other countries | Varies | varies by location | May apply: see Customs article |
Shipping to Canada
Shipping to Canada currently incurs higher costs due to import fees applied at the Canadian border. We are actively working to reduce these charges and offer a more competitive rate.
In the meantime, we are keeping a list of Canadian customers who would like to be notified as soon as a better shipping option is available. If you would like to be added to this list, email hello@minut.com with your account email address and we will make sure you hear from us first.
We appreciate your patience while we work on this.
For the most up-to-date list of available shipping destinations, check directly at store.minut.com at checkout as destinations may change.
Delivery times
Standard delivery | 3–5 working days from the date your order is dispatched from the warehouse. Delivery times are estimates and may vary depending on your location and carrier. |
Processing time | Orders are typically processed by the warehouse within 1–2 working days of being placed. You will receive a dispatch confirmation email with tracking information once the order leaves the warehouse. |
Working days | Delivery times are counted in working days (Monday–Friday, excluding public holidays). Orders placed on evenings, weekends or public holidays are processed the next working day. |
Delivery times may be longer during peak periods, public holidays, or for destinations outside the US, UK, and EU. If your order hasn’t arrived within the estimated window, check your tracking link before contacting support.
Tracking your order
Once your order is dispatched, you will receive a confirmation email with a tracking number and a link to follow your delivery. You can also view tracking information directly in the Minut web app.
Check your dispatch email
You will receive a dispatch confirmation email from Minut once your order leaves the warehouse. This email contains your tracking number and a direct link to the carrier’s tracking page.
Check your spam folder if you don’t see it within 2 working days of ordering.
Track via the web app
Log in to web.minut.com/account/orders to view all your orders and their current status. Once dispatched, your tracking link appears here alongside the order details.
Use the carrier tracking link
Click the tracking link in your dispatch email or in the web app to see real-time delivery status directly from the carrier. The tracking page updates as the package moves through the delivery network.
Order not moving? Tracking updates can sometimes be delayed by 24–48 hours after dispatch, particularly for international shipments. If there is no movement after 3 working days from your dispatch date, contact hello@minut.com with your order number.
Missing or undelivered orders must be reported within 30 days of the estimated delivery date. Claims submitted after this window cannot be investigated or reimbursed.
Changing your order
Order changes including address corrections, quantity adjustments, and product swaps must be requested before your order is dispatched from the warehouse. Once dispatched, changes are no longer possible.
Act quickly. Orders are typically processed within 1–2 working days. If you need to make a change, contact support as soon as possible after placing your order. The sooner you get in touch, the more likely a change can be made.
Delivery address | Can be updated before dispatch only. Contact support immediately if you entered an incorrect address at checkout. |
Quantity | Increasing or decreasing the number of sensors can be requested before dispatch. After dispatch, you would need to place a new order for additional units. |
Product type | Swapping between sensor models or accessories can be requested before dispatch only. |
Cancellation | Orders can be cancelled before dispatch. Once dispatched, you would need to return the order instead; see the Cancellation, Returns and Refunds article. |
After dispatch | No changes possible. The order is already with the carrier and cannot be recalled or modified. |
To request an order change, email hello@minut.com as soon as possible with:
Your order number
Your Minut account email address
The change you need and why
Order already dispatched? Once your order is with the carrier, Minut cannot recall or redirect it. To cancel a dispatched order, contact the carrier directly using your tracking number, or refuse the delivery on arrival. The package will be returned to us automatically. Once received back at our warehouse, we will process your refund in line with our return policy. Return shipping costs may apply.
Large orders and unsupported countries
If your country is not currently listed as a standard shipping destination, Minut may still be able to fulfil larger orders directly.
Minimum size order | 20 or more units |
How to request | Email hello@minut.com with your country, the number of units needed, and your account email address. The team will advise on availability and any applicable shipping costs. |
Custom & duties | For shipments outside the US and EU, import duties and taxes may apply at the destination. These are the responsibility of the recipient. See the Customs, duties and taxes article for details. |
Payment and credit card requirements
When placing an order at store.minut.com, your credit or debit card must meet the following requirements.
Card issuing country | Must be issued in the same country as your shipping address. Cards issued in a different country from the delivery address will be declined at checkout. |
Accepted cards | Credit card only No debit, prepaid or virtual cards |
Payment issues | Did you authorise online payment with your credit card provider? Did you pass the 3DSecure Check? Contact hello@minut.com for assistance. |