Minut has partnered with leading security companies around the world to enable an in-person response to persistent noise issues caused by the people staying on the property. Together with Messaging, it gives you a fully automated solution for handling noise issues.
Please note that our Minut Intervention Partner service is currently only available in the UK and USA.
Who are Minut's partners for Guard Assist?
United Kingdom: The Keyholding Company
The Keyholding Company (TKC) is Minut’s chosen response partner in the UK.
They are a tech-enabled security services company and the UK’s number 1 keyholding and alarm response specialists, operating the country's greatest network of security professionals.
TKC operates a network of over 11,000 SIA-licensed officers ready to respond to noise issues.
United States
South East Florida
Team Signal is Minut's local partner covering South East Florida, including Miami, Hollywood, Ft Lauderdale, and West Palm Beach.
Extensive experience in noise management at rental properties
Fast response through proactive mobile patrols
Team active in the local communities
No coverage in your area?
You can register your interest in having Guard Assist in your area by filling in our form.
How does Guard Assist work?
If a noise issue persists for 30 minutes (see noise monitoring flow here), Minut will request a guard to be dispatched from your chosen security partner.
You can also send them out manually earlier in the noise event flow.
What is the response time?
As soon as a responder is on his way to your property, you'll receive a notification. The time it takes to arrive may depend on the location of the rental property, but the average time is 40 minutes.
You can choose to cancel the call if you don't want an operator to come to your property. If the operator is already on the way, the call will still be billed.
What does the response officer say when at the rental unit?
Once they've arrived on site, you'll be able to see it in the app. Once there, they'll try to contact the stays to inform them of the disturbance. If you've given them instructions on how to contact the stays, they'll follow them.
After the call, you'll receive a report from the operator on what happened.
As soon as the operator leaves the property, noise monitoring resumes.
How do response officers get access to the apartment/building?
When setting up your property for Guard Assist in the web portal, details on how to access the property can be added. You can include any relevant instructions, such as how to access the property or door codes.
It is important to keep this information up-to-date and clear. The partner companies cannot guarantee it is the same officer responding to every noise issue.
Can response officers evict the people staying in the property?
Eviction is not something that is currently included in the Guard Assist service. All partners have a duty of care to their security officers which includes not willingly sending them into potentially unsafe or confrontational environments.
What happens if a response officer can’t resolve the situation or it is too dangerous?
This is what we define as a worst-case scenario, and every situation is unique. The response officers are trained not to expose themselves to obvious danger. This would be, for instance, if the security provider deems it too dangerous to enter the property alone or the people staying in the property refuse to comply.
What will happen is the following:
The responder will contact the partner's central operations team
The central will contact the emergency contact listed (this information will be entered when signing up for Guard Assist).
Together, the central, host/emergency contact, and the responder on-site can decide on the next steps. Since every situation is unique at this time, they would work together to decide on the best course of action. For instance, they could escalate to emergency services, request the police for assistance, or acquire other assistance.
We want to clarify that the responder won't expose themselves to obvious danger. So, for example, they would likely not go into a property and "kill the music."