Minut has partnered with leading security companies around the world to enable an in-person response to persistent noise issues caused by guests. Together with Guest Connect, it gives you a fully automated solution for handling noise issues.
Who are Minut's partners?
The Keyholding Company (TKC) is Minut’s chosen response partner in the UK.
They are a tech-enabled security services company and the UK’s number 1 keyholding and alarm response specialists, operating the country's greatest network of security professionals.
TKC operates a network of over 11,000 SIA-licensed officers ready to respond to noise issues.
South East Florida
Team Signal is Minut's local partner covering South East Florida, including Miami, Hollywood, Ft Lauderdale, and West Palm Beach.
Extensive experience in noise management at rental properties
Fast response through proactive mobile patrols
Team active in the local communities
Scottsdale & Las Vegas
The nationwide security provider, Securitas, provides mobile patrols and emergency response in the Scottsdale and Las Vegas areas.
No coverage in your area?
How does Guard Assist work?
If a noise issue persists for 30 minutes (see noise monitoring flow here), Minut will issue a request to your chosen security partner.
You can also send them out manually earlier in the noise event flow.
What is the response time?
Once a responder is on the way to your property, you will receive a notification.
The time from request to arrival varies depending on the guards' availability and your property's location. The median response time for Minut's customers is currently 38 minutes. All of Minut's partners commit to responding to events within 60 minutes; however, due to the variable nature of this service, this response time cannot be guaranteed.
You can cancel the callout if you do not want a responder to visit the property. If the responder is on the way already, the callout will still be charged.
What does the response officer say to the guest?
Because every situation is different, there is no script, but every officer knows they are responding to a noise issue. They know they are acting on behalf of the property owner and to always be polite and respectful.
The responding officer does not know the guest's name or other details about their booking.
If the responder can't contact the guest, they will attempt to contact the emergency contact.
After the callout, you will get the responder's report on what happened by email.
How do response officers get access to the apartment/building?
When setting up your property for Guard Assist in the web portal, details on how to access the property can be added. You can include any relevant instructions, such as how to access the property or door codes.
It is important to keep this information up-to-date and clear. The partner companies cannot guarantee it is the same officer responding to every noise issue.
Can response officers evict guests?
Eviction is not something that is currently included in the Guard Assist service. All partners have a duty of care to their security officers which includes not willingly sending them into potentially unsafe or confrontational environments.
What happens if a response officer can’t resolve the situation or it is too dangerous?
This is what we define as a worst-case scenario, and every situation is unique. The response officers are trained not to expose themselves to obvious danger. This would be, for instance, if the security provider deems it too dangerous to enter the property alone or the guest refuses to comply.
What will happen is the following:
The responder will contact the partner's central operations team
The central will contact the emergency contact listed (this information will be entered when signing up for Guard Assist).
Together, the central, host/emergency contact, and the responder on-site can decide on the next steps. Since every situation is unique at this time, they would work together to decide on the best course of action. For instance, they could escalate to emergency services, request the police for assistance, or acquire other assistance.
We want to clarify that the responder won't expose themselves to obvious danger. So, for example, they would likely not go into a property and "kill the music."