Messaging allows hosts to manage properties with automatic communication to stays. On behalf of the host, Minut can contact your stay for you when they become too loud. This way, your involvement is only required as a last resort. Of course, you are kept informed whenever the stays are contacted directly.
Informing the stays immediately to keep the noise down when noise levels exceed your configured threshold reduces the risk of disturbing neighbors. Automatic communication means you can quickly react to a situation even if it’s the middle of the night or a very busy day.
Messaging features: Flash and Sound, SMS, and Autocall can be used together or separately.
Adding Stays
To enable messaging add stays to your Minut rental unit.
Go to the rental unit you wish to add stays to and press the stays tab. From here, you can click the plus sign to add the stays. You can choose to add a stay for the period they are staying at the rental unit.
Enter check-in time and check-out time (check-out time is optional) and the stays name and phone number. Then press Add stay.
On the Pro plan, you can also integrate with some Property Management Systems to synchronize your booking calendar. Synchronized bookings will automatically add guest contact data to enable automatic communication if the stays are too loud.
SMS
SMS message allows you to send automated text messages to the guest whenever noise levels exceed a threshold.
Please note that Minut doesn’t currently have an SMS campaign in Australia, UAE, Malaysia or Singapore. This means that any stay that has a phone number from this country will not be able to receive SMS messages.
They however can receive email notifications instead if you add their email address.
When noise monitoring is ON and a loud noise is detected above your configured thresholds, your stay will receive an SMS message letting them know to keep it down. At the same time, you as a host will get a regular push notification from the Minut app.
To turn SMS message ON on the mobile app: Settings -> Monitoring -> Noise monitoring
You can configure this setting both via the mobile app and the web app.
Autocall
Autocall is not compatible with the Airbnb integration due to phone number restrictions set in place by Airbnb.
Autocall allows you to make an automatic call to the stay, letting them know that they’re exceeding the noise levels.
When noise monitoring is ON, and loud noise levels are detected, the people staying in the property will receive an automated phone call. At the same time, you will receive a push notification in the Minut app about the event.
You can configure the message you want to be read over the call.
To turn Autocall ON on the mobile app: Settings -> Monitoring -> Noise monitoring You can configure this setting both via the mobile app and the web app.
Write your message that you wish to be read out loud over the call.
For each instance of the noise notification timeline (first, second and third warnings), you can choose if you wish to have Autocall turned on or not. You can also select different messages to be read for each warning level.
Flash and Sound
When Flash and Sound is active, the Minut sensor will flash red and sound for 10 seconds if the configured noise threshold is exceeded. This will let the stays know that they are too loud and keep it down.
We recommend you let your stays know that there is a Minut sensor installed in your rental unit and that this feature is enabled.
If the noise continues, the device will flash and sound a second and third time at 10-minute intervals. At the same time, you will receive push notifications.
To turn Flash & Sound ON on the mobile app: Settings -> Monitoring -> Noise monitoring.