It is possible to disable automatic dispatches of guards when a noise issue persists. Instead of Minut automatically requesting a guard response on the third noise warning, you need to manually request a callout from the web or mobile app.
This may be useful if you
Have a virtual assistant team that assesses the situation before deciding to send a person to the property
Temporarily want to avoid callouts and associated charges
Disable automatic callouts
Navigate to https://web.minut.com/response-service
Open the settings menu via the three dots on the rental unit you want to disable automatic callouts for
Select "Turn off automatic callout"
At this time, you cannot disable automatic callouts in the mobile app.
Request a guard manually
During an on-going noise event, you can manually request to send a guard to the property.
Please note that you cannot request a guard if there is no noise issue on-going.
Press the "Send responder" button that is available in the web and mobile app.
You will be asked to confirm the request
