Connect Minut with Hostaway to bring your guests' stays into Minut. Minut uses the stay details to message the people staying in the unit automatically if noise gets too loud.
Where to connect: all integrations are connected in the web app at web.minut.com → Integrations. PMS integrations are available on the Pro plan.
Hostaway is a property management system for vacation rental property managers, tightly integrated with Airbnb, Vrbo, Expedia and more.
Before you start
A Minut account on the Pro plan
A Hostaway account with your listings
Your Hostaway account ID and a public API secret key. You will create the key in Hostaway's API settings.
Connect Minut with Hostaway
Go to the Integrations menu in the web app and select Hostaway.
Go to Hostaway's API settings and create a public API secret key.
In Minut, click Connect, insert the account ID and API key from Hostaway and click Connect.
If you connected Hostaway before with the same Hostaway account, the new connection replaces the old one.
Link your units
Once Minut is connected to your Hostaway account, you will see your Hostaway listings in a list. Link each Minut unit to the matching Hostaway listing, one listing per unit. For Hostaway multi-unit listings, each unit is shown separately (listing name plus unit name), so you can link each one to its own Minut unit.
Only linked units receive stay information from Hostaway. Unlinking a unit removes only that link; it doesn't disconnect your Hostaway account.
What syncs
Once a unit is linked, Minut keeps stays in sync with Hostaway in near real time. Minut receives these details about the people staying in the unit from Hostaway:
Name and email
Phone number, when Hostaway provides it
Check-in and check-out times, in the listing's timezone
The unit they are staying in
Booking source (Airbnb, Booking.com, Vrbo, Expedia, direct and other channels)
Minut also uses Hostaway listing details, such as address, house rules, WiFi, check-in and check-out times, key pickup and amenities, for the stay information.
Only confirmed reservations are imported. Inquiries, declined, expired and cancelled reservations are not, and cancelling a reservation removes the guest from Minut.
If Hostaway only provides a date for arrival or departure, Minut uses 3pm for check-in and 10am for check-out, in the listing's timezone. The Hostaway listing's timezone is used instead of the unit's timezone in Minut.
If a reservation covers several linked units, the guest is added to each of them.
Reservations missing a name, arrival date, departure date or listing are skipped.
Reservations are deleted from Minut (not from Hostaway) 14 days after the check-out date.
Messages to guests
When stay information is available and loud noise is detected, Minut can contact the people staying in the unit. Set up noise alert messages in your Noise Preset, and check-in, check-out and other scheduled messages in Guest Journey.
Replies to messages sent by Minut SMS appear in your Inbox. Replies to messages sent through the Hostaway inbox stay in Hostaway and don't sync back to Minut.
For an overview, see Messaging.
Choose where messages are delivered
For each unit linked to Hostaway, you can choose whether Minut sends guest messages by Minut SMS, through the Hostaway inbox, or both. New Hostaway connections use the Hostaway inbox by default. If you connected Hostaway before, your existing setting (usually Minut SMS) is kept until you change it.
For Airbnb, Booking.com and Vrbo reservations, the message is posted in the booking thread, so it appears on the booking site. For other reservations, Minut sends it by email.
Only the message text is sent through Hostaway. Attachments are not.
If Hostaway rejects a message, Minut tries once more by email. If that also fails, Minut adds an internal note to the reservation in Hostaway and stops, to avoid duplicate messages.
Messages sent through Hostaway are labelled "Hostaway" in the Minut guest chat.
If you want to manage guest replies in Minut, choose Minut SMS for that unit.
If you see an error when saving this setting, wait a few minutes and try again.
When Minut contacts a guest about noise by SMS or Autocall, it adds a timestamped line to the reservation's host note in Hostaway saying which channels were used. This note is only visible to you, not to the guest.
Disconnect
To disconnect Hostaway, open Integrations in the web app, select Hostaway and disconnect it.
When you disconnect, your units are unlinked from Hostaway and Minut stops receiving new and updated stays and sending messages through Hostaway. If you connect again, you will need to link your units again.
If you only need to fix a connection problem, reconnect instead of disconnecting. Reconnecting keeps your units linked.
Troubleshooting
Minut asks you to reconnect
A banner on the Integrations page tells you the connection with Hostaway needs attention, for example if your API key has expired or was revoked in Hostaway. Open Integrations, select Hostaway and reconnect. Enter your Hostaway account ID and current API key again. Do not disconnect first, as that removes your links.
Minut says the connection details are incorrect
Check your account ID and create or copy your API key again from Hostaway's API settings. Make sure you copy all of it, with no extra spaces, and that you are using the current key if you have created a new one. Paste it into Minut and click Connect.
If linking a unit fails because the Hostaway account ID doesn't match, check the account ID and API key you entered in Minut, or reconnect Hostaway and try again.
Stays are not appearing
Check that your Minut unit is linked to the right Hostaway listing (or listing unit), and that the reservation is confirmed in Hostaway with a name, arrival date and departure date. Only linked units receive stays. If the times look shifted, check the listing's timezone in Hostaway. Also check that you are on the Pro plan, which PMS integrations require.
A guest's phone number is missing
Booking.com stopped sharing guest phone numbers through PMS connections on 28 September 2026, so some stays arrive without one. Open the stay in the Minut web app and add the number to the imported reservation. You can also ask the guest for their number through the Hostaway booking thread or in your pre-arrival messages.
If none of this helps, contact our support team at hello@minut.com and tell us which unit is affected and what you see.