Scheduled messages has been replaced by Guest journey. All your existing messages are still there; they now live in a new page that shows the full picture of guest communication across a stay. Nothing was deleted. See the FAQ below for more detail.
Guest journey is a single page in the Minut web and mobile app that shows every message Minut will send a guest across their stay grouped by phase, laid out on a timeline, with clear labels showing when each message goes out. Instead of checking multiple settings screens to understand what a guest will receive, you see it all in one place.
Where to find it
Web app
Sign in at web.minut.com → click Guest experience in the left-hand menu → click Guest journey. It sits between Autopilot and Guest app in the left navigation.
Mobile app
Tap More (bottom right) → scroll to the Guest experience section → tap Guest journey.
How the page is structured
The page has three sections from top to bottom, each covering a distinct phase of the stay.
Check-in
Scheduled messages around the arrival moment
Messages on a timeline relative to the check-in moment shown with plain-language labels like "5 days before" or "3 hours after." Use this section for pre-arrival messages, welcome messages, Wi-Fi details, and check-in instructions. You can share the guest app link, smart lock access codes, and any other information guests need on arrival.
During stay - monitoring
Messages triggered by events while the guest is present
Messages triggered by monitoring events, not by time, but by what happens during the stay. Only event types that are actually enabled on at least one property in your organisation appear here as active cards. Events you have turned off across all properties appear in the More monitoring events section below the active cards which also works as a discovery surface for things you can turn on.
Noise - Active
Message sent when noise exceeds your threshold first, second, or third warning
Tamper - Active
Message sent if the sensor is removed from its mounting plate during a stay
Early departure - Off
Alert when no motion is detected for an extended period mid-stay; appears in More monitoring events if not enabled
Other events - Off
Additional event types appear in More monitoring events; click any to enable and add to the active section
Check-out
Scheduled messages around the departure moment
Same timeline treatment as Check-in, but relative to checkout. Use this section for checkout reminders, checkout instructions, and post-stay thank-you messages. Each message shows its timing clearly: "1 day before", "3 hours after", so you can see at a glance whether your messaging cadence makes sense.
Spot gaps at a glance. The timeline layout makes it easy to see if there is a long silence between messages, or if two messages are going out too close together. Adjust timing directly from the page without needing to open each message individually.
Add a message
Each section has its own Add message button. What happens when you click it depends on which section you are in.
Check-in and Check-out messages
Click Add message in the Check-in or Check-out section. A template selector opens; choose a starting point or start from blank.
Name the message
Give it a name you'll recognise; for example "Pre-arrival 3 days" or "Check-out reminder." This name is internal only and is not sent to guests.
Write the message
Type your message in the rich text editor. Use the shortcode picker (shown in the editor toolbar) to insert dynamic details like the guest's name, check-in time, or guest app link. See section 4 for all available shortcodes.
Set the timing
Choose when to send the message relative to check-in or check-out for example, 3 days before check-in or 3 hours after check-out.
Save
Click Save. The message appears in the timeline and will send automatically for every future stay.
Messages apply to all stays across your organisation; there is no per-unit message configuration
During stay - monitoring messages
Monitoring event messages (noise, tamper, early departure) are configured differently; they are triggered by events, not by time. To add or configure a monitoring message:
Click Add message in the During stay, monitoring section. A picker appears showing available event types.
Select the event type you want to configure. Minut opens the relevant settings; for noise events, this takes you to the Noise Preset where the message content and warning stages are configured.
Mobile app
Tap More (bottom right) → Guest experience → Guest journey
Tap the + icon in the relevant section (Check-in or Check-out) and select a template
Name the message, write it using shortcodes as needed, set the timing, and tap Save
Shortcodes
Shortcodes insert dynamic, stay-specific information into your messages automatically so one message template works correctly for every guest at every property without manual editing.
Shortcode | What it inserts |
{{stay_contact_name}} | The guest's first name from the stay |
{{rental_unit_name}} | The name of the rental unit as set in Minut |
{{stay_start_date}} | The check-in date of the stay |
{{stay_end_date}} | The check-out date of the stay |
{{guest_app_link}} | The private Guest App link for this specific stay |
{{instructions_for_the_stay}} | The check-in instructions you have written for this specific rental unit - set per unit under Properties → rental unit → Guest experience |
{{access_code}} | The smart lock access code for this stay - only available when a smart lock integration is connected to the unit |
Use the shortcode picker in the message editor. Rather than typing shortcodes manually, click the shortcode button in the message editor toolbar. It shows all available shortcodes for the current context and inserts them correctly formatted.
Set up {{instructions_for_the_stay}}
This shortcode pulls from the check-in instructions field set individually for each rental unit. Write it once per property and it inserts the right instructions automatically regardless of which property the stay is at.
Web app:
Properties → select the rental unit → Guest experience tab → Unit information → Check-in instructions → click the three dots → Edit → write your instructions → Save.
Mobile app:
Properties → select the rental unit → Settings (⚙) → Guest experience → Check-in instructions → write your instructions → Save.
Message channels
You do not choose a delivery channel per message. Minut routes each message automatically based on the integration connected to the property.
If you have connected Airbnb, messages are sent via the Airbnb inbox. If you have connected Guesty, messages are sent via the Guesty inbox. If no integration is connected, messages are sent via SMS or WhatsApp - WhatsApp where available for the guest's number, SMS as fallback.
To change the channel, go to Integrations → [Airbnb or Guesty] → Settings tab. An information tooltip at the top of the Guest journey page links directly to Manage integrations.
SMS not available in all countries. Guests with phone numbers from UAE, Malaysia, China, or Singapore cannot receive SMS messages. If no other channel is available, those guests will not receive automated messages. See Automated guest messaging
Frequently asked questions
Where did Scheduled messages go?
Scheduled messages has been replaced by Guest journey. All your existing messages are still there - nothing was deleted or changed. The new page shows them in a timeline grouped by stay phase (Check-in, During stay, Check-out), which gives you the full picture in one view rather than a flat list.
Why don't I see Tamper or Early departure in the active monitoring section?
The During stay - monitoring section only shows events that are currently enabled on at least one property in your organisation. If Tamper detection or Early departure is switched off across all your properties, those events drop into the More monitoring events carousel below the active cards. Click any event in that carousel to enable it and add it to the active section.
Can I choose which channel a specific message is sent through?
No - there is no per-message channel selection. Minut routes messages based on your connected integration. All messages for a property use the same channel — Airbnb inbox if Airbnb is connected, Guesty inbox if Guesty is connected, or SMS/WhatsApp if neither is connected. Change the channel for a property in Integrations → [your integration] → Settings.
Is Guest journey available on my plan?
Yes - Guest journey is available on all plans: Starter, Standard, and Pro. Access and permissions are unchanged from the old Scheduled messages page.
Can I set different messages for different properties?
Messages are configured at the organisation level and apply to all stays across all properties. To send property-specific content within a message, use the {{instructions_for_the_stay}} shortcode - which pulls from the check-in instructions you set per rental unit and the {{rental_unit_name}} shortcode so guests always know which property the message is about.
Do I need to add stays for messages to send?
Yes - messages are sent per stay. Minut needs a guest phone number and stay dates to send. Add stays manually under Properties → rental unit → Stays, connect Airbnb or a PMS to import them automatically, or bulk-import via CSV. If no stay exists, no messages will be sent.
How do I edit or delete an existing message?
Click the message card in the timeline to open it, then click Edit to change the content, timing, or name. To delete, open the message and click Delete at the bottom of the editor.