Connect Minut with Track to bring your guests' stays into Minut. Minut uses the stay details to message the people staying at the property automatically if noise gets too loud.
Where to connect: all integrations are connected in the web app at web.minut.com → Integrations. PMS integrations are available on the Pro plan.
Track is comprehensive property management software designed to reduce manual work, enhance guest experiences and scale with your ambitions.
Before you start
A Minut account on the Pro plan
A Track account with your properties, and access to Track's API key settings
Your Track subdomain (for example yourdomain.trackhs.com)
A Track API key and secret. You will create them in Track (see steps 1 to 3 below).
Connect Minut with Track
In the Track app, go to Configuration → Company Setup tab → API Keys.
Click the green +Server Key button in the top-right corner.
Enter Minut in the name field and click Save Key. The page refreshes and shows the issued key and secret. Copy both.
Go to the Integrations menu in the web app, select Track and click Connect. Enter your Track subdomain, the API key and the API secret.
Link your rental units
Link each of your Minut rental units to the matching Track property.
Only linked rental units receive stay information from Track.
What syncs
Once a rental unit is linked, Minut receives these details about the people staying at the property from Track:
Name
Phone number
Check-in and check-out times
The property they are staying at
Stay reservations are deleted from Minut (not from Track) 14 days after the check-out date.
Messages to guests
When stay information is available and loud noise is detected, Minut can contact the people staying at the property. Set up noise alert messages in your Noise Preset, and check-in, check-out and other scheduled messages in Guest Journey.
Replies to messages appear in your Inbox.
For an overview, see Messaging.
Disconnect
To disconnect Track, open Integrations in the web app, select Track and disconnect it.
When you disconnect, your rental units are unlinked from Track and Minut stops receiving new and updated stays. If you connect again, you will need to link your rental units again.
If you only need to fix a connection problem, reconnect instead of disconnecting. Reconnecting keeps your rental units linked.
Troubleshooting
Minut asks you to reconnect
A banner on the Integrations page tells you the connection with Track needs attention. Open Integrations, select Track and reconnect. Enter your Track subdomain, API key and API secret again. Do not disconnect first, as that removes your links.
Minut says the connection details are incorrect
Check your Track subdomain. If needed, create a new server key in Track (Configuration → Company Setup → API Keys) and copy both the key and the secret. Make sure you copy all of each, with no extra spaces. Paste them into Minut and click Connect.
Stays are not appearing
Check that your Minut rental unit is linked to the right Track property, and that the reservation exists in Track with check-in and check-out times. Only linked rental units receive stays. Also check that you are on the Pro plan, which PMS integrations require.
A guest's phone number is missing
Booking.com stopped sharing guest phone numbers through PMS connections on 28 September 2026, so some stays arrive without one. Open the stay in the Minut web app and add the number to the imported reservation.
If none of this helps, contact our support team at hello@minut.com and tell us which rental unit is affected and what you see.