Email notifications send the same alerts as push notifications - noise events, sensor issues, presence detection, climate alerts, and task updates - to the email address on your Minut account. Each team member enables and configures email notifications independently for their own account.
When email notifications are useful
Shared team inbox
Route alerts to a shared inbox so any team member on duty can see and respond- not just the person whose phone received the push.
Office or reception teams
For team members working at a desk who prefer email over phone notifications- or who may not have the mobile app installed.
Audit trail
Email notifications create a searchable record of every alert - useful for documenting incidents or reviewing noise event history for a specific property.
Service action records
Call Assist and dispatch updates are sent by email too, giving you a written record of what a response service did on a call.
Non-urgent alerts
Turn off push for certain alert types - like climate or presence - and receive them by email only, so you're informed without being interrupted.
Movement-during-vacancy emails now include all home members, matching who already receives the push notification for that alert.
Enable email notifications
Mobile app
Tap your profile icon (top left of the More tab) → tap your name → tap Notifications
Toggle Email notifications on. Then enable or disable email per notification category — noise, presence, tasks, and so on
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Web app
Click your name or organisation in the top left → click Notifications
Toggle email on for each category where you want email delivery
Email and push are independent. You can have email on and push off for the same alert type - or both on, or both off. Configure them separately per category to match how your team works.
Emails go to your account email address. Notifications are sent to the email address you used to register your Minut account. To change your email address, go to Account → Profile in the web app.
Not every alert type supports email. The "People entering" alert for outdoor cameras with people counting enabled defaults to push on, email off, and the email option is locked - it can't be switched on for that alert.
Not receiving emails? Emails are sent using localized templates and retry automatically on transient errors. If an address becomes undeliverable, Minut stops sending to it and marks it as suppressed - check the suppression reason, and whether it can be lifted, from your account email settings. Notifications (including email) are also blocked automatically for accounts in a subscription-violation state, such as an unpaid account, regardless of your preferences.
