Overview
The integration with Airbnb allows Minut to receive reservations and information from your booking calendar. Once the Minut sensor detects noise in your property, this integration will automatically send a message through Airbnb directly to the people staying in the property (if any), letting them know to keep it down. Guest replies and other Airbnb messages are mirrored back into your Minut Inbox, so your team can manage the full conversation in one place.
Effortlessly manage all your Airbnb listings with Minut by connecting multiple accounts to one organization. Enjoy centralized control and streamlined operations from a single dashboard.
Key features
Stay information is automatically imported to Minut based on Airbnb reservations.
Minut imports guest phone numbers from Airbnb, so Call Assist and Autocall work without a separate PMS.
You can choose how noise alert messages are delivered: via the Airbnb inbox, SMS, or both. To change this, go to Integrations → Airbnb → Settings.
You and Airbnb have a record of all noise warnings sent via Airbnb.
Minut saves each guest's preferred locale from Airbnb and uses it to localize outbound messages and the AI guest chat.
When a linked home has a healthy A1 Smoke & CO Alarm online, Minut automatically adds the smoke and carbon monoxide detector amenities to the Airbnb listing.
You can read more about Messaging here.
Pre-requisites
You need to be an Organization admin to configure integrations in Minut
You need to be the Owner or the Co-Host of the Airbnb account
Important Note: Co-Hosts permissions
Depending on the level of permissions in Airbnb, the integration might work differently:
Listing owner: the integration will work fully, including listing disclosures and safety amenity updates.
Co-Host - Full access: the integration will work fully, including listing disclosures and safety amenity updates.
Co-Host - Calendar and messaging access: stays will be imported and messages will be sent. Since this level doesn't grant listing-write permission, the Noise monitor disclosure and safety amenities won't be written to the listing.
Co-Host - Calendar access: stays will be imported - so that you can use them to power smart thermostat integrations - but messaging won't work. The listing won't be updated.
You can read more about what Co-Hosts can do with the Airbnb/Minut integration here.
Step-by-step guide
Go to the Integrations menu in the Web application.
Select the Airbnb integration
As the owner or co-host of the Airbnb account, click Connect. You'll be directed to login to your Airbnb account and allow Minut to import your listings. Keep in mind that that if you're not the owner of the listings, then syncing will not work.
You can automatically disclose Minut on Airbnb listings under "Noise decibel monitors" category. Make sure to click Agree.
You'll be directed to log in to your Airbnb account(s) and allow Minut to import your listings. Note that if you're not the owner or co-owner of the listings, then syncing will not work.
Once the connection is set up, you must link your Airbnb listings with the correct rental unit in the Minut app. This is so Minut can get the correct information when a high noise event occurs.
Only published, active listings appear for linking. If a listing isn't published or currently active on Airbnb, Airbnb won't return it to Minut, so it won't show up to link to a rental unit. Publish the listing on Airbnb first, then reconnect or refresh the integration to pick it up.
Reservation sync
Once a listing is linked, Minut imports current and upcoming reservations for it, including the guest's first name, email, phone number, check-in and check-out times, and preferred locale. On initial link, Minut looks back 30 days so an already-active stay is picked up; after that, reservation updates are kept in sync automatically.
Airbnb sometimes withholds a guest's email or phone number. Features that need those contact details, such as Autocall or SMS fallback, are skipped when they're missing.
If Airbnb only provides a date (no time) for check-in or check-out, Minut uses 3pm in the home's timezone. The resulting stay window may therefore differ slightly from the actual keys-out time.
When Airbnb provides a guest's preferred locale, Minut saves it on the guest record and uses it to localize outbound messages and to set the language and date formatting for the AI guest chat. If a later update from Airbnb omits the locale, Minut keeps whichever locale it already has rather than clearing it.
Configure Messaging
To tailor messaging for your business and stays, see How to configure SMS.
Choosing your messaging channel
Minut now imports guest phone numbers directly from Airbnb. This means you can send noise alert messages via the Airbnb inbox, SMS, or both — no manual workaround needed.
If you select both, guests receive one message on each channel; this is deliberate, so you can be sure the message is delivered. To change your channel preference, go to Integrations → Airbnb → Settings.
Two-way messaging in your Inbox
Outbound messages sent through Minut appear on the Airbnb reservation thread and come from your host account. Inbound messages from guests, co-hosts, or Airbnb system messages are mirrored into the Minut Inbox, so your team sees the full conversation in one place.
Image attachments are downloaded and re-hosted by Minut; since Airbnb only signs image links for 60 minutes, Minut refreshes the thread once to try to retrieve newly-signed links before giving up. If an attachment still can't be re-hosted after that, the text of the message is kept and the image is dropped.
Matching messages to a guest
Minut uses the Airbnb confirmation code to match messages and reservation threads to a Minut guest. If a reservation was created before the home was linked, or a message can't be matched by confirmation code, it may not resolve to a Minut guest and will be skipped.
Noise monitor disclosure
When a sensor is present in a linked property, Minut automatically adds a "Noise decibel monitors" entry to the Airbnb listing, with the disclosure "Privacy-safe monitoring by Minut, a trusted partner of Airbnb." Minut updates or removes that disclosure automatically whenever you link or unlink a listing, or when a sensor is added or removed.
The disclosure is only written when the connected Airbnb account grants listing-write permission (owner or full-access co-host) and your organization has the disclosure feature enabled.
Some listings may ignore the update if the amenity attribute is locked on Airbnb.
If you remove the noise monitor entry manually on Airbnb, Minut will only re-add it the next time the listing is linked, a sensor changes, or the listing is unlinked.
If an initial attempt to update the disclosure fails during linking, Minut retries up to three times to make sure the listing reflects the current sensor state.
If you have any questions, please contact our support team at hello@minut.com.