Important: guest phone numbers from Airbnb
Since the end of October 2026, Airbnb shares guest phone numbers with partners like Minut only in limited cases. For most new reservations, Airbnb sends either a temporary number or no number at all. Temporary numbers currently exist only for some bookings in the US and Canada, where the host and guest live in the same country. This affects new reservations that reach Minut through our Airbnb integration and through property management systems such as Hostaway. Reservations that were already imported keep their phone numbers.
If a reservation has no guest phone number, Minut can’t use it for features that rely on the number, such as SMS to the guest or Call Assist.
What you can do
Add the guest’s phone number manually to the booking in Minut, or in your property management system if the integration syncs it. Numbers added this way work as before.
Where your property management system supports it, let Minut send guest messages through its inbox. If you have an existing connection, you may need to turn this on in your integration settings.
The Airbnb integration imports your reservations and guest details from your linked Airbnb listings, lets you send noise alerts and messages through the Airbnb inbox, and shows your Airbnb conversations in the Minut Inbox. You can connect more than one Airbnb account to one Minut organization.
Before you start
You need to be an Organization admin in Minut to set up integrations.
You must be the Owner or a Co-Host on the Airbnb account you connect.
What works depends on your Co-Host permissions:
Listing owner: everything, including the disclosure.
Co-Host with Full access: everything, including the disclosure.
Co-Host with Calendar and messaging access: reservations and messaging work, but Minut can't add the disclosure to the listing.
Co-Host with Calendar access: reservations only. Messaging and listing updates won't work.
Key features
Imports current and upcoming reservations, including the guest's first name, email, phone number (when Airbnb shares them), check-in and check-out times and preferred language.
Sends messages to guests in their preferred language when Airbnb provides it.
Sends noise alerts and messages through the Airbnb inbox. Replies and other Airbnb messages appear in the Minut Inbox.
Lets you choose how noise alerts are sent: Airbnb inbox, SMS, or both.
Automatically adds a "Noise decibel monitors" disclosure to your listing when a Sensor is installed: "Privacy-safe monitoring by Minut, a trusted partner of Airbnb."
You can read more about messaging in this article.
Connect Minut with Airbnb
Go to Integrations in the Minut web app.
Choose Airbnb and click Connect.
Sign in to your Airbnb account and allow the requested permissions. If Airbnb later needs more permissions, you'll be asked to reconnect.
Link each Airbnb listing to the right unit in Minut. Each listing links to one unit, so Minut knows where to send messages when noise is detected.
Notes:
Only published, active listings can be linked. If a listing is missing, publish it on Airbnb first, then refresh the integration in Minut.
If you connect several Airbnb accounts, each listing shows the account owner's name to help you pick the right one.
If you haven't accepted Airbnb's Terms of Service, or your Airbnb host account is suspended, Airbnb stops giving Minut access. Minut then disconnects that Airbnb account and emails your organization admins. Accept the Terms or resolve the suspension on Airbnb, then reconnect the account in Minut.
Reservation sync
When you link a listing, Minut imports its current and upcoming reservations, including stays that have already started. After that, changes are synced automatically.
What is imported: guest first name; email and phone number, when Airbnb shares them; check-in and check-out dates and times; the guest's preferred language, when Airbnb shares it.
Good to know:
Airbnb doesn't always share the guest's email or phone number. Without them, features such as automated phone calls or SMS can't be used for that stay.
If Airbnb only gives a date, Minut uses 3 pm (in the unit's time zone) as the check-in or check-out time.
Edit an imported guest name
You can change the name of a guest imported from Airbnb directly in Minut. The new name is saved in Minut only and is not sent back to Airbnb. If you clear the name, Minut goes back to the name Airbnb provided. If a change has to be made in Airbnb instead, Minut tells you so.
Messaging settings
To choose how Minut sends noise alerts and guest messages, go to Integrations → Airbnb → Settings in the Minut web app.
You can send noise alerts through the Airbnb inbox, by SMS, or both. If you choose both, Minut sends one message on each channel. SMS needs the guest's phone number, so it won't be sent if Airbnb hasn't shared it.
Two-way messaging in your Inbox
Messages Minut sends appear in the Airbnb conversation and are sent from your host account.
Messages from guests, co-hosts and Airbnb also appear in the Minut Inbox.
Images guests send are shown in the Minut Inbox. If an image can't be loaded, the message text still appears.
Messages are matched to a stay using the Airbnb confirmation code. Messages from before the listing was linked may not appear.
Noise monitor disclosure
When a Sensor is installed in a linked unit, Minut adds a "Noise decibel monitors" entry to the Airbnb listing with the text "Privacy-safe monitoring by Minut, a trusted partner of Airbnb." Minut updates or removes it automatically when you link or unlink a listing, or add or remove a Sensor.
Good to know: the disclosure needs listing-edit access on Airbnb (Owner, or Co-Host with Full access).
If you have questions or need help, contact our support team at hello@minut.com.