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Guest Connect: automatic communication with guests
Guest Connect: automatic communication with guests

Configure how Minut can communicate directly with your guests.

Ipti Niskala avatar
Written by Ipti Niskala
Updated over a week ago

Guest Connect allows hosts to manage properties with automatic communication to guests. On behalf of the host, Minut can contact guests for you when they become too loud. This way, your involvement is only required as a last resort. Of course, you are kept informed whenever guests are contacted directly.

Informing guests immediately to keep the noise down when noise levels exceed your configured threshold reduces the risk of disturbing neighbors. Automatic communication means you can quickly react to a situation even if it’s the middle of the night or a very busy day.

Guest Connect features: Flash and Sound, SMS to Guest, and Autocall to Guest can be used together or separately.

Adding guests

To enable Guest Connect, add guests to your Minut home.

Go to the Home you wish to add guests to and press the guest tab. From here, you can click the plus sign to add the guest. You can choose to add a guest for the period they are staying at the property.

Enter check-in time and checkout time (check-out time is optional) and the guest's name and phone number. Then press Add guest.

On the Pro plan, you can also integrate with some Property Management Systems to synchronize your booking calendar. Synchronized bookings will automatically add guest contact data to enable automatic communication if guests are too loud.

SMS to Guest

SMS to Guest allows you to send automated text messages to the guest whenever noise levels exceed a threshold.

When noise monitoring is ON and a loud noise is detected above your configured thresholds, your guest will receive an SMS letting them know to keep it down. At the same time, you as a host will get a regular push notification from the Minut app.

To turn SMS to Guest ON on the mobile app: Settings -> Monitoring -> Noise monitoring

You can configure this setting both via the mobile app and the web app.

From Profiles, choose when the guest will receive the SMS and customize your message.

This can also be configured through the Minut Web App.

Autocall to Guest

Autocall to Guest is not compatible with the Airbnb integration due to phone number restrictions set in place by Airbnb.

Autocall to guests allows you to make an automatic call to the guest, letting them know that they’re exceeding the noise levels.

When noise monitoring is ON, and loud noise levels are detected, your guest will receive an automated phone call. At the same time, you will receive a push notification in the Minut app about the event.

You can configure the message you want to be read over the call.

To turn Autocall ON on the mobile app: Settings -> Monitoring -> Noise monitoring You can configure this setting both via the mobile app and the web app.

Write your message that you wish to be read out loud over the call.

For each instance of the noise notification timeline (first, second and third warnings), you can choose if you wish to have Autocall turned on or not. You can also select different messages to be read for each warning level.

Flash and Sound

When Flash and Sound is active, the Minut sensor will flash red and sound for 10 seconds if the configured noise threshold is exceeded. This will let the guests know that they are too loud and keep it down.

We recommend you let your guests know that there is a Minut sensor installed in your property and that this feature is enabled.

If the noise continues, the device will flash and sound a second and third time at 10-minute intervals. At the same time, you will receive push notifications.

To turn Flash & Sound ON on the mobile app: Settings -> Monitoring -> Noise monitoring.

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