Minut’s billing is designed to be fair and predictable. This article explains the key principles behind how your subscription charges work. For the full legal terms, see the Minut Subscription Terms.

Prepaid plans and activations

When you purchase a sensor and plan from the Minut store, the subscription is stored as a prepaid rental unit on your account. It is not activated until you create a property in the Minut app.

At purchase	You pay for the hardware and the plan is stored as a prepaid rental unit. No subscription billing clock starts yet.
At activation	When you create a property in the app, a prepaid rental unit is used. The one-year minimum commitment begins from this date.
Prepaid rental unit expiry	Prepaid plans not activated within one year of purchase expire and cannot be refunded or transferred.
No prepaid rental units credits	If you have no prepaid credits, creating a new property charges your payment method immediately for the full annual subscription fee.

Check your prepaid credit balance before adding new properties at web.minut.com/account/settings_billing → Subscription, Billing & Payments.

Renewal date alignment

To keep billing simple, Minut aligns all properties in your account to a single annual renewal date. This date is set on the day you activated your first rental unit.

This means all your properties renew at the same time each year, on the same invoice. You will receive a billing summary email at least three weeks before your renewal date, breaking down the cost property by property so you have a clear view of what you are being charged for.

This is why all your subscriptions appear on one invoice. It is not an error and you are not being charged extra. Properties activated at different times during the year are aligned to your renewal date through pro-rata billing.

Pro-rata billing for new properties

When you add a new property after your initial renewal date, it is charged a full year upfront. When the next renewal date comes, it is charged a pro-rated amount covering only the period left over to your next annual renewal date. At that second renewal, it joins the rest of your portfolio on the full annual cycle.

Example

We are in 2026 and your renewal date is 1 January 2027. You activate a new property on 1 October 2026. The property is charged for 12 months (from October 2026 to September 2027). On 1 January 2027, your second plan is renewed pro-rated for 3 months: it has already ben paid from January 2027 to September 2027. To align to your renewal, October, November and December 2027 need to be paid. On 1 January 2028, it renews with the rest of your portfolio at the full annual rate.

Full renewal	Properties that have completed a full billing cycle are charged the full annual rate at renewal.
Pro-rated renewal	Properties still within their initial 12-month commitment are charged a pro-rated amount covering the time between the end of their prepaid period and the next renewal date.
Payment source	Pro-rated amounts use available prepaid credits first. If no credits remain, the charge goes to your saved payment method.

Check your billing breakdown in for each renewal in web.minut.com/account/settings_billing

Promotional Credits

Credits on your account are applied automatically to your next invoice before any card charge is attempted. You never need to manually apply them.

How credits are used	Applied automatically to the next subscription invoice including renewals, pro-rated charges, and new property activations.
Where credits come from	Properties removed after the minimum commitment period, and commercial gestures.
Expiry for active accounts	Credits do not expire while your subscription is active.
Expiry for lapsed accounts	If your subscription lapses, remaining credits expire 30 days after the end of your paid period. Reactivate within those 30 days to preserve them.
Refundability	Credits are non-refundable. They can only be used to offset future subscription charges.

Removing rental units

Within the first year	No promotional credit is issued. Properties removed during the one-year minimum commitment period are not credited. The first year is non-refundable from the date of activation.
After the first year	If you remove a property after its minimum commitment period, credits equivalent to the remaining unused time in that billing cycle are issued to your account automatically.
Promotional credits from removal	Applied to your next invoice. Non-refundable; they cannot be paid out as cash.

Removing a property permanently deletes all its data: noise events, occupancy logs, and incident reports cannot be recovered. If you only want to stop monitoring temporarily, turn noise monitoring off rather than deleting the property.

Upgrades and downgrades

Upgrade	Takes effect immediately. You are charged a pro-rated amount for the difference between your current plan and the new plan for the remainder of the billing period. Access to new features is granted straight away.
Downgrade	Takes effect at the end of the current subscription period, not immediately. You keep your current plan features until that date. No partial refund is issued for unused time.

New rental units and downgrades

If you create a new rental on your account while your current plan is still active, that property is added under your existing plan. This means the new subscription is charged at your current plan's rate - not the lower plan you've scheduled - because that's the plan currently covering your account.

When your billing cycle renews and the downgrade takes effect, your charges will be adjusted pro-rata to reflect the time each property actually spent on each plan. This means:

Any days already paid at the higher plan rate are accounted for;
The remaining days in the new cycle are charged at the lower plan rate;
You won't be double-charged : the adjustment ensures you only pay for what you've used at each respective rate.

Example

We are in 2026 and your renewal date is 1 January 2027. You have scheduled a downgrade from Pro to Standard for that renewal. You activate a new property on 1 October 2026. This rental unit is activated on a Pro plan. The property is charged for 12 months of Pro plan (from October 2026 to September 2027). On 1 January 2027, your second plan is renewed pro-rated for 3 months on a Standard plan: it has already ben paid from January 2027 to September 2027. To align to your renewal, October, November and December 2027 need to be paid. However:

For the already paid period from January 2027 to September 2027 on Pro, the Pro- Standard price difference will be credited back to your account;
The 3 months left over to pay will be paid on Standard plan;
Those promotional credits from the price difference will be applied to the full invoice.

On 1 January 2028, that second plan renews with the rest of your portfolio at the full annual rate.

Pricing changes

Minut may update subscription pricing or plan features from time to time. When this happens, the changes take effect no sooner than 30 days after Minut announces them and applied from the first billing cycle that begins after that notice period.

You will always be notified of pricing changes in advance. For the current pricing, see minut.com/pricing.

Cancellation

When it takes effect	At the end of the current subscription period. Access continues until that date.
Refunds	Previous payments are not refunded. The first year of each property is non-refundable from activation.
Remaining credits	Credits on your account at cancellation cannot be refunded. They expire 30 days after your subscription ends.
How to cancel	Go to web.minut.com/billing → Plan, Billing & Payments → Cancel subscription. Or contact hello@minut.com with your account email address.
Subscription pause	Not available. Minut does not offer the ability to pause a subscription. If you no longer need monitoring for a property, you can delete it or cancel your subscription entirely.