If your Minut Smart Home Sensor disconnects from the Internet or goes offline you may need to reinstall or update your device.
In this article we outline the Wi-Fi network requirements, help you troubleshoot why Minut went offline, and guide you through the steps to recover and connect to your wifi again.
The first, and most easy steps to test, are:
- Turn OFF Minut for at least 1 minute using the power switch on the backside.
- Turn ON the device using the power switch and wait for about 10-20 seconds.
- Perform a factory reset (the hole on the back with two arrows) using a pointy object. Hold for a few seconds until the Minut flash orange. If you push it one short push, it will do a regular reset.
- Restart your smartphone.
- Install the Minut again.
Make sure Minut is sufficiently charged
A full charge takes about 5-6 hours depending on the charger used.
Check the Wi-Fi network requirements
The distance between your Minut device and your router can affect the signal strength which in turn can affect the battery lifetime of your Minut. The longer the distance, the more power is required by Minut’s antenna to connect to your router.
Minut will only work on a 2.4GHz network. All routers on the market today supports 2.4GHz, but not all support 5GHz. Many modern routers offers both options simultaneously. If this is the case, it is important that Minut can see and connect to the 2.4GHz network. Sometimes these networks use the same name (called SSID). If you have trouble connecting your Minut, it may help to change the name of one of the networks so that Minut can find the 2.4GHz network specifically.
If the wifi has some login / confirmation step (this is callled a captive portal) in addition to the wifi password, Minut devices will not be able to enroll through that wifi. Minut devices need direct access after joining the network.
If you are using a VPN, this may cause issues connecting to the wifi.
Verify the firewall settings
Minut relies on DHCP for IP assignment (which is enabled by default on all residential routers) and will send outgoing traffic on TCP (destination port 25500) and UDP (destination port 1993). It does not currently support networks with proxy servers, WPA2 Enterprise-secured wireless networks, WPS configuration or networks using statically assigned IP addresses.
Update to the latest available software
Use the latest Minut app
The Minut app is updated regularly (approximately bi-weekly) and contains continuous improvements to all parts of the experience. Before installing your Minut, make sure you are running the latest version of the app.
Make sure Minut runs the latest firmware
It is possible to manually update the firmware on your Minut using an update utility available for Windows 10 and Mac OS X. For detailed instructions on how to use the update utility, please check this article.
If Minut is already running the latest firmware, it may help to reinstall the latest firmware. This has been known to work when Minut is flashing purple, then immediately turns red.
Known problematic routers
While rare, we are aware that Minut may not work as well with the following routers as intended. In most cases, Minut takes unusually long to connect to the internet.
- AVM Fritz!Box 7560
- Tilgin HG2381-EU and HG2501-EU (Bahnhof branded)
- Netgear Nighthawk R7000
None of the above helped
If you have checked and tested all the steps above, reach out to firstname.lastname@example.org. Please include the following:
- A brief description of the problem
- The serial number / device mac address of the Minut affected
- Model / make / serial number of the router
And we'll do our outmost to help you!
Tags: wireless, wifi, network configuration