How customs charges are handled
Customs duties and import taxes can apply when an order crosses a border. Here is how they are handled on orders from the Minut store.
Destination | Customs & duties | Payable by you on delivery |
United States | Included | No |
European Union | Included | No |
United Kingdom | Included | No |
All other countries | Shipped duties-paid | No |
Orders from the Minut store are shipped duties-paid: customs duties and import taxes are settled as part of the shipment, so you should not be asked to pay anything to the carrier or customs when your package arrives. This applies to the US, the UK and the EU, and to the other countries we ship to.
Asked to pay duties, taxes or handling fees on delivery? Please email hello@minut.com with your order number and tracking number before paying, so we can look into it.
What to expect at customs
When a shipment enters your country, customs authorities may inspect it. Here is what typically happens:
Customs clearance | The carrier handles customs clearance on your behalf. You may see a customs status in your tracking, but you should not need to take any action or make any payment. |
Delays | Customs clearance can add several working days to your delivery time. This is outside Minut's control and does not affect the 5-10 working day estimate, which applies from dispatch to arrival at your country's border. |
Declared value | Minut declares the accurate purchase value of goods on all shipments. We are unable to mark shipments as gifts or understate the value. |
Order held at customs
If your order is held at customs and you have not received a notification from the carrier or customs authority, check your tracking link first as most carriers provide a status update when a package is held and instructions on what to do next.
Check your tracking | Your tracking link (in your dispatch email or at web.minut.com/account/orders) will typically show a customs hold status and any action required from you. |
Contact the carrier | If your package is held, contact the carrier directly using your tracking number. They can advise on the status of the shipment and any documents needed to release it. |
Contact Minut | If you need additional documentation from us to clear customs, or you have been asked to pay charges, email hello@minut.com with your order number and a description of what is needed. |
Reporting window | Missing or undelivered orders must be reported within 30 days of the estimated delivery date, including delays caused by customs holds. Claims submitted after this window cannot be investigated or reimbursed. |
A note on Canada
Shipping to Canada currently incurs higher costs due to import fees applied at the Canadian border. We are actively working to reduce these charges and offer a more competitive shipping rate.
In the meantime, we are keeping a list of Canadian customers who would like to be notified as soon as a better shipping option is available. If you would like to be added to this list, email hello@minut.com with your account email address and we will make sure you hear from us as soon as things improve.
We appreciate your patience while we work on this.