The Minut Guest App is a web-based app that gives guests a single place to find everything they need for their stay. A private link is generated automatically for every stay in your Minut account; no app download required for guests.
What guests can see
Unit information
Check-in instructions, check-out instructions, Wi-Fi name and password, house rules. Plus the unit name, address, and stay dates automatically.
Smart lock access
If a supported smart lock is connected (Nuki, and others), guests can view their door code and lock or unlock remotely from the app during their stay.
Recommendations
Restaurants, cafés, local attractions, and other places you suggest. Categorised by Food & drink, Things to do, Shopping, or Other.
Ring camera access
If Ring is connected, guests can view a live stream, toggle sound, and see a door event log but cannot access recorded footage.
The Guest App link is unique to each stay. It is generated automatically when a stay exists in Minut and is only accessible during the stay window. Guests cannot access the app before check-in or after checkout. Guest data is deleted 14 days after checkout.
Set up the Guest App
The Guest App requires two things before it is useful: a stay in the system (so a link is generated) and content in the unit information fields (so the app has something to show).
Make sure a stay exists for the unit
A link is only generated when a stay exists. Add stays manually, connect Airbnb or a PMS to import them automatically, or bulk-upload via CSV. If there are no stays, no guest app links will be created.
Add unit information
Go to Properties → rental unit → Guest experience tab. Fill in check-in instructions, check-out instructions, Wi-Fi details, and house rules.
Preview the Guest App
From the Guest experience tab, open Guest app to preview what the guest will see for each stay and copy the private link.
Preview lets you check exactly what the guest will see before sending the link
Share the link
Send the link automatically via a scheduled message, or copy and share it manually.
Add end edit content
Content is managed from the Guest experience tab on each rental unit. It is set per unit; each property has its own information.
Check-in instructions | How to access the property, parking, key or lockbox details, building entry codes. This also powers the {{instructions_for_the_stay}} shortcode in scheduled messages. |
Check-out instructions | What to do before leaving: rubbish disposal, key return, thermostat settings, anything specific to the property |
Wi-Fi | Network name and password. Shown prominently in the app; guests look for this immediately on arrival. |
House rules | Noise policy, pet rules, smoking policy, guest capacity, or any other rules specific to this property. |
Recommendations | Add local places you suggest. Each recommendation requires a title and category (Food & drink / Things to do / Shopping / Other). Address and description are optional. You can add as many as you like. |
Check-in instructions double as a message shortcode. Whatever you write in the check-in instructions field for a unit is available as {{instructions_for_the_stay}} in scheduled messages. This means you can write property-specific instructions once and have them inserted automatically into your welcome messages without copying and pasting per stay.
Import from integrations
If you use Airbnb, Hospitable, or Hostaway, unit information from your listing can be imported directly rather than entered manually.
When import happens | Automatically when you first link a unit to a supported integration, or manually at any time using the Import button in the Unit information section. |
Overwrite behaviour | Existing content is not overwritten. If you have already filled in a field manually, importing will not replace it. Only empty fields are populated on import. |
Supported integrations | Airbnb, Hospitable, Hostaway. Other PMS integrations sync stay and guest data but do not currently import listing content. |
Share the link with guests
The Guest App link can be shared automatically via a scheduled message, or copied and sent manually whenever you need it.
Automatically | Add the {{guest_app_link}} shortcode to any scheduled message. The simplest approach is to use the built-in Share guest app message template, which includes the link ready to go. Set it to send 3 days or 24 hours before check-in. |
Manually | Go to Properties → rental unit → Guest experience → Guest app. Select the stay, then copy the private link. Paste it into any message — Airbnb, WhatsApp, email, or your PMS messaging tool. |
Smart lock access
When a supported smart lock is connected to Minut, the Guest App automatically shows the door code and gives guests the ability to lock and unlock from the app during their stay window.
Supported locks | Nuki, and other supported smart locks connected via Integrations. See Integrations overview for the full list. |
Access window | Lock access is only available during the stay window. Guests cannot lock or unlock before check-in or after checkout. |
Turn off lock access | Go to Settings → Guest Experience and disable lock access. This turns it off for all units and stays in your organisation. |
Ring cameras
Guests staying at your property can access Ring cameras through the Minut Guest app.
From the Guest app, guests can:
View a live stream of the cameras in their unit
Turn sound on or off
See a log of door events during their stay
Guests can see events in the log but cannot view recorded footage.
For more on setting up the Ring integration, see Connect with Ring.