The Minut Guest App is a web-based app that gives guests a single place to find everything they need for their stay. A private link is generated automatically for every stay in your Minut account; no app download required for guests.
What guests can see
Unit information: Check-in instructions, check-out instructions, Wi-Fi name and password, house rules. Plus the unit name, address, and stay dates automatically.
Smart lock access: If a supported smart lock is connected (Nuki, and others), guests can view their door code and lock or unlock remotely from the app during their stay. You can set a custom access code per guest, or let one be generated automatically; codes can include digits plus the # and * keypad symbols where the lock supports them.
Live device data: If the unit has connected sensors, guests can see recent readings such as temperature, humidity, and the most recent sound level during their stay. This is privacy-safe: no cameras and no audio recordings.
Recommendations: Restaurants, cafés, local attractions, and other places you suggest. Categorised by Food & drink, Things to do, Shopping, or Other.
Ring camera access: If Ring is connected, guests can view a live stream, toggle sound, and see a door event log but cannot access recorded footage.
Identity verification: If you request it, guests can start identity verification from the app. The status - pending, passed, or failed - is visible to you as well, though you can't change the outcome.
Photos: A unit cover photo shown at the top of the Guest App.
Documents: PDFs you upload (house manual, welcome guide, etc.) that guests can download.
Amazon order ID: An optional field where guests can enter an Amazon order ID for delivery-related requests, with a format hint to help them enter it correctly.
Owner contact: Owner or host contact details, shown in the Guest App.
Language: The Guest App opens in the guest's saved language, otherwise the language of their booking, otherwise English. If a guest picks another language, your house rules and check-in and check-out instructions can be machine-translated for them, and they can tap Show original to see your own text.
The Guest App link is unique to each stay. It is generated automatically when a stay exists in Minut and is only accessible during the stay window. Guests cannot access the app before check-in or after checkout. Guest data is deleted 14 days after checkout.
Set up the Guest App
The Guest App requires two things before it is useful: a reservation in the system (so a link is generated) and content in the unit information fields (so the app has something to show).
Make sure a reservation exists for the unit: A link is only generated when a reservation exists. Add reservations manually, connect Airbnb or a PMS to import them automatically, or bulk-upload via CSV - all from the Reservations page. If there are no reservations, no guest app links will be created. See Reservations
Add unit information: Go to Properties → rental unit → Guest experience tab. Fill in check-in instructions, check-out instructions, Wi-Fi details, and house rules. You need to be an organization owner or admin to see this tab. You can also go to Reservations, click the … menu at the end of the reservation's row, and choose Configure the guest app.
Preview the Guest App: Go to Reservations, find the reservation, click the … menu at the end of its row, then choose Configure the guest app to preview exactly what that guest will see. Previewing as a host bypasses any mandatory check-in form, so you can view every page without being redirected.
Share the link: Send the link automatically via a Guest journey message, or copy and share it manually from the reservation.
Add and edit content
Content is managed from the Guest experience tab on each rental unit. It is set per unit; each unit has its own information. The tab shows the same content your guests see in the Guest App, grouped into cards (Unit information, Address & directions, Photos, Documents, Recommendations and Security deposit), with actions such as Import, Upload or Add in each card's header. Only organization owners and admins can see and edit this tab.
Check-in instructions | How to access the unit, parking, key or lockbox details, building entry codes. This also powers the {{instructions_for_the_stay}} shortcode in Guest journey messages. |
Check-out instructions | What to do before leaving: rubbish disposal, key return, thermostat settings, anything specific to the unit |
Wi-Fi | Network name and password. Shown prominently in the app; guests look for this immediately on arrival. |
House rules | Noise policy, pet rules, smoking policy, guest capacity, or any other rules specific to this unit. |
Owner contact | A free-text field for owner or host contact details, shown in the Guest App. |
Recommendations | Add local places you suggest. Each recommendation requires a title and category (Food & drink / Things to do / Shopping / Other). Address and description are optional. |
Photos | Upload photos of the unit and pick one as the cover photo shown in the Guest App. For best results the cover should be a landscape image. If no cover is set, a default placeholder is used. |
Documents | Upload PDFs (house manual, welcome guide, etc.). Guests can download them from the Guest App. |
Address & directions | Guests see the unit address along with any free-text directions you provide in the Directions field. |
Security deposit | Add a payment link and guests are asked to pay a deposit before their stay. You collect the payment yourself and confirm it here. |
Check-in instructions double as a message shortcode. Whatever you write in the check-in instructions field for a unit is available as {{instructions_for_the_stay}} in Guest journey messages, so you can write unit-specific instructions once and have them inserted automatically.
Import from integrations
If you use Airbnb, Hospitable, or Hostaway, unit information from your listing can be imported directly rather than entered manually.
When import happens | Automatically when you first link a unit to a supported integration, or manually at any time using the Import button in the header of the Unit information card. |
Overwrite behaviour | Existing content is not overwritten. Only empty fields are populated on import. |
Supported integrations | Airbnb, Hospitable, Hostaway. Other PMS integrations sync stay and guest data but do not currently import listing content. |
Faster photos and documents
Photos load over a low-quality preview first so the page appears immediately, then fade in at full quality. Two image sizes are served depending on the guest's device. Photo and document downloads also include caching.
Share the link with guests
The Guest App link can be shared automatically via a Guest journey message, or copied and sent manually whenever you need it.
Open a reservation from the Reservations page to see its Guest Detail Panel - guest contact info, door access code, Guest App link, and an Edit reservation option. The first time you use Copy guest app link from the row menu, a warning dialog appears reminding you the link is sensitive; confirm to copy it, or tick "Don't show this again".
Automatically | Add the {{guest_app_link}} shortcode to any Guest journey message, or use the built-in Share guest app template. Set it to send 3 days or 24 hours before check-in. See Guest Journey |
Manually | Go to Reservations, click the … menu at the end of the reservation's row, and choose Copy guest app link. Paste it into any message. |
Guest App links use a shorter format than before. Links you have already sent in the older format keep working, so there is no need to resend them.
The Guest App dashboard
The Guest App's quick links appear in a fixed order: check-in form, check-in, check-out, documents, house rules, owner contact, and Wi-Fi. Documents and house rules each have their own icon, and the check-in form link shows its real completion state.
When you preview the app as a host, that preview session carries over as you move between pages.
The check-in form
You can ask guests to submit their email address, phone number, and number of guests before their stay - and optionally require it before they can access their door code. This is configured from Settings → Monitoring → Guest app, and completed submissions show up in the Activity column of the reservations list.
You can export submissions as a CSV, and completed or pending submissions also show as badges on the Reservations list. When the check-in form (or a required security deposit) is blocking a guest, the Guest App walks them through what's needed and hides the Back and Skip controls. Previewing as a host is never blocked by this.
If a guest enters a phone number or email address in the check-in form, it is saved to their stay so that you and your automated messages can reach them. For reservations imported from a PMS, these details are kept even when the PMS syncs again.
See Reservations for how to turn this on.
Smart lock access
When a supported smart lock is connected to Minut, the Guest App automatically shows the door code and lets guests lock and unlock from the app during their stay window.
Supported locks | Nuki, and other supported smart locks connected via Integrations. See Integrations overview. |
Access window | Lock access is only available during the stay window. |
Setting a guest's code | Set or edit a per-guest access code from the reservation's Guest Detail Panel or Edit reservation screen. Digits plus # and * where supported, or auto-generated. |
Turn off lock access | Go to Settings → Monitoring → Guest app and turn off Smart locks. The same page controls Sensor data and Camera live feed. |
Ring cameras
Guests staying at your unit can access Ring cameras through the Minut Guest app. They can view a live stream, turn sound on or off, and see a log of door events during their stay, but cannot view recorded footage. See Connect with Ring.
Troubleshooting and tips
Expired or invalid link: the guest sees a clear error banner rather than an endless loading spinner.
Guest is blocked from part of the app: the app shows them what's needed and how to proceed.
Confirming a guest's code or link: open the reservation's Guest Detail Panel.
Copy guest app link is greyed out: the option is disabled when a reservation doesn't have a Guest App link.
Can't see the Guest experience tab: only organization owners and admins can see and edit it. Ask an owner or admin to change your role or update the content for you.
If you need help or spot unexpected behaviour, contact Minut support at hello@minut.com.