Connect Minut with Cloudbeds to bring your guests' stays into Minut. Minut uses the stay details to message the people staying at the unit automatically if noise gets too loud.
Where to connect: all integrations are connected in the web app at web.minut.com → Integrations. PMS integrations are available on the Pro plan.
Cloudbeds is a hotel platform that offers a PMS, a booking engine, a channel manager and revenue and payment management tools in one system.
Before you start
A Minut account on the Pro plan, and you are an organization admin in Minut
A Cloudbeds account with your properties
You will log in to Cloudbeds and allow Minut to import your properties
Connect Minut with Cloudbeds
Go to the Integrations menu in the web app.
Select Cloudbeds, then click Connect.
You will be asked to log in to your Cloudbeds account and allow Minut to import your properties.
Link your units
Link each of your Minut units to the matching Cloudbeds room. Each unit links to one Cloudbeds room, so if you want to monitor several rooms, you need one Minut unit per room.
Only linked units receive stay information from Cloudbeds. Unlinking a unit removes that link but doesn't disconnect your Cloudbeds account.
What syncs
Once a unit is linked, Minut receives these details about the people staying at the unit from Cloudbeds:
Name
Phone number
Email address
Check-in and check-out times
The unit they are staying at
Good to know:
Minut imports reservations with the status Confirmed, Checked in or Checked out. If a reservation is cancelled in Cloudbeds, it is removed from Minut.
When you first link a unit, Minut imports reservations from about the last two weeks onwards. After that, new reservations, date changes, cancellations and guest contact updates in Cloudbeds reach Minut automatically.
A reservation is imported as long as it has at least a name, phone number or email address.
Stay reservations are deleted from Minut (not from Cloudbeds) 14 days after the check-out date.
Messages to guests
When stay information is available and loud noise is detected, Minut can contact the people staying at the unit by SMS or automated phone call. Messages are not sent through Cloudbeds. Set up noise alert messages in your Noise Preset, and check-in, check-out and other scheduled messages in Guest Journey.
Replies to messages appear in your Inbox.
For an overview, see Messaging.
Disconnect
To disconnect Cloudbeds, open Integrations in the web app, select Cloudbeds and click Disconnect. You can also remove the app from Cloudbeds (how to disconnect on Cloudbeds). If you disable the Minut app in Cloudbeds, Minut stops the integration automatically.
When you disconnect, your units are unlinked from Cloudbeds and Minut stops receiving new and updated stays. If you connect again, you will need to link your units again.
If you only need to fix a connection problem, reconnect instead of disconnecting. Reconnecting keeps your units linked.
Troubleshooting
Minut asks you to reconnect
A banner on the Integrations page tells you the connection with Cloudbeds needs attention. Open Integrations, select Cloudbeds and reconnect. Log in to Cloudbeds again and allow access when asked. Do not disconnect first, as that removes your links.
Stays are not appearing
Check that your Minut unit is linked to the right Cloudbeds room, and that the reservation exists in Cloudbeds with check-in and check-out times and the status Confirmed, Checked in or Checked out. Only linked units receive stays. Also check that you are on the Pro plan, which PMS integrations require.
If new or changed reservations have stopped arriving, reconnect Cloudbeds from Integrations. This refreshes the connection and keeps your units linked.
A guest's phone number is missing
Booking.com stopped sharing guest phone numbers through PMS connections on 28 September 2026, so some stays arrive without one. Open the stay in the Minut web app and add the number to the imported reservation.
If none of this helps, contact our support team at hello@minut.com and tell us which unit is affected and what you see.