If your Minut Smart Home Alarm disconnects from the Internet or goes offline you may need to reinstall or update your device.
In this article we outline the requirements for Minut, help you troubleshoot why Minut went offline, and guide you through the steps to recover and connect to your wifi again.

The first, and most easy steps to test, are:

  1. Turn OFF Minut for at least 1 minute using the power switch on the backside.
  2. Turn ON the device using the power switch and wait for about 10-20 seconds.
  3. Perform a factory reset (the hole on the back with two arrows) using a pointy object. Hold for a few seconds until the Minut flash orange. If you push it one short push, it will do a regular reset. 
  4. Restart your smartphone. 
  5. Install the Minut again.

Make sure Minut is sufficiently charged

A full charge takes about 5-6 hours depending on the charger used. 

Check the Wi-Fi network requirements

Minut only works with 2.4GHz networks. All routers on the market today supports 2.4GHz, but not all support 5GHz. Many modern routers offers both options simultaneously. If this is the case, it is important that Minut can see and connect to the 2.4GHz network. Sometimes these networks use the same name (called SSID). If you have trouble connecting your device, it may help to change the name of one of the networks so that Minut can find the 2.4GHz network specifically.

Verify the firewall settings

Minut relies on DHCP for IP assignment (which is enabled by default on all residential routers) and will send outgoing traffic on TCP (destination port 25500) and UDP (destination port 1988). It does not currently support networks with proxy servers, WPA2 Enterprise-secured wireless networks, WPS configuration or networks using statically assigned IP addresses.

Update to the latest available software

Use the latest Minut app

The Minut app is updated regularly (approximately bi-weekly) and contains continuous improvements to all parts of the experience. Before installing your Minut, make sure you are running the latest version of the app. 

Make sure Minut runs the latest firmware

It is possible to manually update the firmware on your Minut using an update utility available for Windows 10 and Mac OS X. For detailed instructions on how to use the update utility, please check this article

If Minut is already running the latest firmware, it may help to reinstall the latest firmware. This has been known to work when Minut is flashing purple, then immediately turns red. 

Known problematic routers

While rare, we are aware that Minut may not work as well with the following routers as intended. In most cases, Minut takes unusually long to connect to the internet. 

  • AVM Fritz!Box 7560
  • Tilgin HG2381-EU and HG2501-EU (Bahnhof branded)
  • Netgear Nighthawk R7000

None of the above helped

If you have checked and tested all the steps above, reach out to hello@minut.com. Please include the following: 

  • A brief description of the problem
  • The serial number / device mac address of the Minut affected 
  • Model / make / serial number of the router

And we'll do our outmost to help you! 

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