Activating Call Assist
Please make sure to note the following before activating Call Assist:
Call Assist will be added to all properties on your account
Phone numbers must be available in Minut for the service to work
Calls happen on the third noise warning
A call only goes out if there's a currently checked-in guest with a phone number on file - there's no manual "call now" button; only Minut staff can run internal test calls
Toggling Call Assist for the first time takes you through the activation journey to accept the annual billing for the service. Billing is aligned with your existing Minut subscription's billing period and prorated to your subscription's renewal date.
Toggle Call Assist On or Off
In the Minut web or mobile app, go to Noise Monitoring Settings for your organization, found on the left-hand side in the web app under Settings.
Scroll down to the Third Alert under Noise Monitoring settings.
Toggle Call Assist On
You can toggle Call Assist on and off without canceling the service
Call Assist cannot be used together with Autocall on the third noise alert.
Who can activate Call Assist
Organization admins can subscribe to Call Assist, enable it in the account's settings profile, and view Call Assist events.
Members have read access to Call Assist events for homes they can access. Activating or deactivating the subscription, and enabling it in profiles, requires a write permission for response services, which isn't granted to Members by default.
Cancelling Call Assist
You can manage your Call Assist subscription under Account -> Plan, Billing & Payments in the Minut web app.
See What is Call Assist? for how calls work and what gets recorded. If you need help deciding whether Call Assist is right for your portfolio, contact Minut Support at hello@minut.com.