Connect Minut with Nuki to give the people staying at the property their door code automatically. Minut uses the stay dates to share the code before check-in, and guests can lock and unlock the door from the Guest App during their stay.
Where to connect: all integrations are connected in the web app at web.minut.com → Integrations. Smart lock integrations are available on the Starter, Standard and Pro plans.
Nuki makes smart locks that let you give guests access to the rental unit with a code, without handing over a key.
Before you start
A Minut account on the Starter, Standard or Pro plan
A Nuki lock set up in the Nuki app, with a Nuki keypad paired to the lock
A booking connection (a PMS or Airbnb) or reservations added in Minut, so Minut knows the stay dates
You will log in to Nuki and allow Minut to import your locks
Connect Minut with Nuki
Go to the Integrations menu in the web app.
Select the Nuki integration and click Connect.
Log in to your Nuki account.
Click Allow so Minut can import your locks.
Link your rental units to locks
Link each Minut rental unit to the Nuki lock at that property. Only linked rental units share access codes with guests.
After connecting, click Create link.
Select your lock and click Create link again.
Your Nuki lock is now connected to your Minut account.
Access codes and the Guest App
Once a rental unit is linked to a lock, Minut provides the people staying at the property with an access code for their stay. Codes are tied to the stay dates and expire at check-out.
What guests get
An automated message with their access code before check-in
The code in the Guest App, where they can also lock and unlock the door during their stay
Lock access in the Guest App is only available within the stay window.
Set a guest's code yourself
Codes are generated automatically, but you can set or edit a code for a specific guest from the reservation in Reservations. See The Guest App: overview for Hosts.
Turn off lock access in the Guest App
Lock access is on by default. To turn it off, go to Reservations → Settings → Guest app and turn off the Smart locks toggle.
Messages to guests
Add the access code to your messages with the access code shortcode, and include it in your check-in instructions. Set up check-in, check-out and other scheduled messages in Guest Journey, and noise alert messages in your Noise Preset. Replies to messages appear in your Inbox. For an overview, see Messaging.
Disconnect
To disconnect Nuki, open Integrations in the web app, select Nuki and disconnect it.
If you only need to fix a connection problem, use Reconnect instead. It keeps your settings and rental unit links (see Troubleshooting below).
Troubleshooting
Minut asks you to reconnect
Open Integrations, select Nuki and click Reconnect. You will be asked to log in to Nuki again.
Reconnecting keeps your settings and rental unit links, so do not disconnect first.
Your lock is not listed
Set up the lock in the Nuki app first and make sure a Nuki keypad is paired with it. Then go back to Minut and try again. Make sure you logged in to the Nuki account that owns the lock.
A guest did not receive their access code
Check that the rental unit is linked to the lock, that the stay exists in Minut with check-in and check-out dates, and that the message includes the access code shortcode. Also check that the stay has a guest phone number, since the code is sent by SMS.
A guest cannot lock or unlock from the Guest App
Lock access only works during the stay, so guests cannot use it before check-in or after check-out. Also check that the Smart locks toggle is on in Reservations → Settings → Guest app.
If none of this helps, contact our support team at hello@minut.com and tell us which rental unit is affected and what you see.