*Disclaimer: The Check-in message and Check-out message features are not compatible with the Airbnb integration due to phone number restrictions set in place by Airbnb.*
Scheduled Check-in/Check-out message
Minut can now help you communicate with your guests more effectively and efficiently. With scheduled check-in/check-out, this feature helps you communicate with your guests with minimal effort on your part.
To schedule your messages: Go to the Guest Connect tab in the web app, or in the mobile app as shown below:
Click Add a message (or the + sign on mobile) and choose one of the templates and edit your message.
Pick the timing, save the message, and you’re all done - This will be your default message.
Shortcodes:
To give you more freedom when you draft the messages, we let you add shortcodes. These are bits of information specific to each home, and they will vary between homes and guests. Examples include home and guest names as well as check-in and check-out dates.
Shortcodes can be added from the message keyboard.
To configure home specific shortcodes, such as check-in instructions go to 'Home settings > Shortcodes'.
Below are some message templates to inspire you:
Upcoming stay
When: 3 days before check-in
What to include:
Remind your guests about their upcoming stay, and set the right expectations.
Share the check-in instructions.
Make sure to include your Home name so that guests know who the message is coming from.
Template:
We're looking forward to welcoming you to {{home_name}}! Here are the check-in instructions: {{checkin_instructions}}
This is an automated message. Please do not reply to this message, as your response will not reach the host.*
Check-in day
When: 3 hours before check-in
What to include:
Remind guests about check-in time.
Include the check-in instructions even if you’ve shared them previously - guests will appreciate having them at hand.
If you’re using a smart lock, share the access code.
Make sure to include your Home name and any other details that guests need to check-in successfully.
Template:
We can’t wait to welcome you to {{home_name}} today! The home will be ready for you at 12 pm. You can access it by entering the code {{home_access_code}}. Here are the check-in instructions: {{checkin_instructions}}
This is an automated message. Please do not reply to this message, as your response will not reach the host.*
Welcome
When: 1 hour after check-in
What to include:
Welcome guests to your home and share any details that they will need to enjoy their stay.
You can mention your House Rules, where your welcome booklet is, or suggest local attractions.
Template:
Welcome to {home_name}! We’re so happy to have you.
We've listed all the important information in our welcome booklet. Please make sure to read it carefully, including our House Rules.
This is an automated message. Please do not reply to this message, as your response will not reach the host.*
Check-out reminder
When: 1 day before check-out
What to include:
Remind your guests about the check-out time and date.
Ask them to review check-out instructions.
Template:
Hope you're enjoying your stay at {{home_name}}! Just a reminder that your stay will be coming to an end on {{checkout_date}}. Please make sure to review the check-out instructions prior to leaving.
This is an automated message. Please do not reply to this message, as your response will not reach the host.*
Thanks for your stay
When: 3 hours after check-out
What to include:
Thank guests for choosing to stay with you.
Ask for a positive review.
Template:
We hope you enjoyed your stay at {{home_name}}! It was lovely to have you as our guest.
We work hard to make sure our guests have an amazing experience, so we'd appreciate it if you left us a review.
This is an automated message. Please do not reply to this message, as your response will not reach the host.*