Overview
With messaging, you can automatically send a welcome message, guest app link, Wi-Fi details, instructions (and more) to the people staying in your property.
You can use shortcodes to have the below information automatically filled into your messages:
Rental unit name
Stay name ( Name of the people staying in your property)
Start date of the stay
End date of the stay
The shortcode "instructions for the stay" can be tailored to each of your rental units. You can create a full message of check-in instructions for each rental unit. These instructions can then be added to your automatic messages. This will enable you to have a welcome message with personalised instructions for each of your different properties.
Please note that Minut doesn’t currently have an SMS campaign in UAE, Malaysia or Singapore. This means that any stay that has a phone number from this country will not be able to receive SMS messages.
Schedule Stay-related Messages
Minut can now help you communicate with your guests more effectively and efficiently.
On your Minut WebApp
Open your Minut WebApp
Click on Guest Experience > Scheduled messages (On your left tab)
2. Click on "add message" and select a template
3. Name your template, draft your message, choose your scheduling and click "save".
On your Mobile App
Open your Mobile app
Click on More( bottom right corner)
Click on Scheduled Messages
Click Add a message ( the + sign on mobile)
4. Select the template.
5. Name your template, draft your message, choose your scheduling and click "save".
Use Shortcodes
To automate your communication with your guests, use shortcodes when drafting your messages. This means that specific information will be automatically filled in.
Our shortcodes currently are:
{{instructions_for_the_stay}}
{{rental_unit_name}}{{stay_contact_name}}
{{stay_start_date}} and {{stay_end_date}}
{{guest_app_link}}
On your Minut WebApp
Open your Minut WebApp
1. Click on Guest Experience > Scheduled messages (On your left tab)
2. Click on "add message" and select a template.
3. Draft your message using our available shortcodes.
4. Click "save"
On your Mobile App
Open your Mobile app
Click on Settings ( bottom right corner)
Click on Scheduled messages
Click Add a message (or the + sign on mobile)
Draft your message using our available shortcodes. Click "add"
Create the shortcode "instructions for the stay"
The shortcode "instructions for the stay" is a message of check-in instructions that can be unique to each of your rental units. These instructions can then be added to your automatic messages.
On your Minut WebApp
Open your Minut WebApp
Click on Properties
Select the rental unit for which you want to create the shortcode "instructions for the stay"
Click on Guest experienceshortcodes on the top right side.
4. In the “Unit information” table, find “Checkin instructions”. Click on the three dots on the right and click "edit".
5. Write your message and press save
On your Mobile App
Open your Mobile app
Click on Units ( at the bottom )
Select the rental unit for which you want to create the shortcode "instructions for the stay"
Click on the Settings symbol in the right hand top corner
Scroll down and click on “Guest experience.”
Select "Check-in instructions" under Unit information.
Write your message and press save
Examples of automatic messages
Sharing guest app link
When: 3 days before the stay starts
What to include:
Remind the people staying in your property about their upcoming stay, and set the right expectations.
Share the link to the Minut guest app.
Make sure to include your rental unit name so that the people staying in your property know who the message is coming from.
Template:
We're looking forward to welcoming you to {{rental_unit_name}}!
We’ve gathered key information about your stay in our guest app. Review check-in instructions and local recommendations at {{guest_app_link}}
The day the stay starts
When: 3 hours before the stay starts
What to include:
Remind the people staying in the property about the time that your property will be available from.
Include the guest app link even if you’ve shared it previously - the people staying in your property will appreciate having it at hand.
If you’re using a smart lock, share the access code.
Make sure to include your rental unit name and any other details that are needed to access the property.
Template:
Hi {{stay_contact_name}},
We can't wait to welcome you to {{rental_unit_name}} for your stay starting {{stay_start_date}}.
The rental unit will be ready for you at 12 pm.
You can find check-in instructions and local recommendations at {{guest_app_link}}.
Please be reminded that your stay with us ends on {{stay_end_date}}.
Welcome
When: 1 hour after the stay starts
What to include:
Welcome the people staying in the property and share any details that they will need to enjoy their stay.
You can mention your House Rules, where your welcome booklet is, or suggest local attractions.
Template:
Welcome to {{rental_unit_name}}! We’re so happy to have you.
We've listed all the important information at {{guest_app_link}}. Please make sure to read it carefully, including our House rules.
Stay coming to an end
When: 1 day before the stay ends
What to include:
Remind the people staying in your property about when the stay ends.
Ask them to review departure instructions.
Template:
Hope you're enjoying your stay at {{rental_unit_name}}! Just a reminder that your stay will be coming to an end on {{stay_end_date}}.
Thanks for your stay
When: 3 hours after the stay ends
What to include:
Thank the people staying in your property for choosing to stay with you.
Ask for a positive review.
Template:
We hope you enjoyed your stay at {{rental_unit_name}}! We work hard to make every stay perfect, so we'd appreciate it if you left us a review.