Minut Screen & Protect is added per reservation: you pick an upcoming reservation, review the quote, and confirm. The guest is screened instantly and the protection starts with the reservation.
New to Screen & Protect? Start with What is Minut Screen & Protect?
Add protection to a reservation
Open the reservation in the Minut web app, go to Reservations in the main menu, then select a reservation.
Click Protect this reservation.
Review the quote.
Click Protect this reservation.
The guest is screened immediately and the result appears right away.
Understand the screening result
Result | What you'll see | What it means |
Passed | The reservation shows as Protected | The screening passed and the reservation is fully protected against guest damage, up to $50,000. |
Flagged | The reservation shows as Limited protection | Parts of the booking couldn't be verified, such as the guest's email or phone number. The reason is shown on the reservation. The reservation still has limited protection, up to $1,000. |
Rejected | The reservation shows as Rejected | The guest didn't pass the screening and the reservation can't be protected. |
Check a reservation's protection status
On the reservation page, the Minut Screen & Protect card shows the screening result, the protection amount, the protection period, and the price.
In the Reservations table, the Screen & Protect column shows a badge for each protected reservation: Protected, Limited protection, Protection ended (the stay is over and the reporting window has closed), or Rejected. Reservations without protection show no badge.
If the reservation's dates change
Nothing to do: if the check-in or checkout dates change after you've added protection, and the check-in is still in the future, the protection updates automatically to match the new dates.
Remove protection from a reservation
You can remove protection any time before check-in:
Open the reservation.
In the Minut Screen & Protect card, click Cancel protection.
Confirm with Cancel protection.
Once the reservation has started, protection can no longer be removed.
If you have questions, reach out to us through the chat in the app or at support.minut.com. We're happy to help.