Connect Minut with 2N to give the people staying at the property their access code automatically. Minut uses the stay dates to share the code before check-in, and guests can unlock the door from the Guest App during their stay.
Where to connect: all integrations are connected in the web app at web.minut.com → Integrations. Smart lock integrations are available on the Starter, Standard and Pro plans.
Create a seamless welcome by offering the people staying at the property the ability to self check-in with 2N.
Before you start
A Minut account on the Starter, Standard or Pro plan
A 2N account with your intercoms set up
A booking connection (a PMS or Airbnb) or reservations added in Minut, so Minut knows the stay dates
Connect Minut with 2N
Go to the Integrations menu in the web app.
Select the 2N integration and click Connect. Follow the instructions on screen to connect your 2N account.
Link your rental units to intercoms
Link each 2N intercom to the corresponding Minut rental unit in the 2N integration settings. Only linked rental units share access codes with guests.
Access codes and the Guest App
Once a rental unit is linked to an intercom, Minut provides the people staying at the property with an access code for their stay. Codes are tied to the stay dates and expire at check-out.
Note: 2N intercoms support access codes and remote unlock only. Guests cannot lock the door remotely from the Guest App.
What guests get
An automated SMS with their access code shortly before the stay starts
The code in the Guest App, where they can also unlock the door during their stay
Lock access in the Guest App is only available within the stay window.
Set a guest's code yourself
Codes are generated automatically, but you can set or edit a code for a specific guest from the reservation in Reservations. See The Guest App: overview for Hosts.
Turn off lock access in the Guest App
Lock access is on by default. To turn it off, go to Reservations → Settings → Guest app and turn off the Smart locks toggle.
Messages to guests
Add the access code to your messages with the access code shortcode, and include it in your check-in instructions. Set up check-in, check-out and other scheduled messages in Guest Journey, and noise alert messages in your Noise Preset. Replies to messages appear in your Inbox. For an overview, see Messaging.
Disconnect
To disconnect 2N, open Integrations in the web app, select 2N and disconnect it.
If you only need to fix a connection problem, use Reconnect instead. It keeps your settings and rental unit links (see Troubleshooting below).
Troubleshooting
Minut asks you to reconnect
Open Integrations, select 2N and click Reconnect. You will be asked to log in to 2N again.
Reconnecting keeps your settings and rental unit links, so do not disconnect first.
Your intercom is not listed
Make sure the intercom is set up in your 2N account, then go back to Minut and try again. Make sure you logged in to the 2N account that owns the intercom.
A guest did not receive their access code
Check that the rental unit is linked to the intercom, that the stay exists in Minut with check-in and check-out dates, and that the message includes the access code shortcode. Also check that the stay has a guest phone number, since the code is sent by SMS.
A guest cannot unlock from the Guest App, or cannot lock the door
2N supports remote unlock only, so guests cannot lock the door from the Guest App. Unlocking only works during the stay, so guests cannot use it before check-in or after check-out. Also check that the Smart locks toggle is on in Reservations → Settings → Guest app.
If none of this helps, contact our support team at hello@minut.com and tell us which rental unit is affected and what you see.