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Escapia

How to set-up the Escapia integration

Written by Emilie Pain

Connect Minut with Escapia to bring your guests' stays into Minut. Minut uses the stay details to message the people staying at the property automatically if noise gets too loud.

Where to connect: all integrations are connected in the web app at web.minut.com → Integrations. PMS integrations are available on the Pro plan.

Escapia logo

Escapia is a provider of property management software for professional vacation rental managers, and is part of Expedia Group.

Before you start

  • A Minut account on the Pro plan

  • An Escapia account with your properties

  • Distribution to Minut enabled by Escapia's API Support team. This can take up to 48 hours (see step 1 below).

  • Your Escapia PMCID

Connect Minut with Escapia

  1. Email Escapia's API Support team at partnersupport@homeawaysoftware.com and ask them to enable distribution to Minut. This can take up to 48 hours.

    Requesting distribution to Minut from Escapia

  2. Once it is enabled, go to the Integrations menu in the web app and select Escapia.

    The Integrations page in the Minut web app

  3. Click Connect and enter your PMCID.

    Entering the Escapia PMCID in Minut

Link your rental units

Link each of your Minut rental units to the matching Escapia property.

Only linked rental units receive stay information from Escapia.

What syncs

Once a rental unit is linked, Minut receives these details about the people staying at the property from Escapia:

  • Name

  • Phone number

  • Check-in and check-out times

  • The property they are staying at

Stay reservations are deleted from Minut (not from Escapia) 14 days after the check-out date.

Messages to guests

When stay information is available and loud noise is detected, Minut can contact the people staying at the property. Set up noise alert messages in your Noise Preset, and check-in, check-out and other scheduled messages in Guest Journey.

Replies to messages appear in your Inbox.

For an overview, see Messaging.

Disconnect

To disconnect Escapia, open Integrations in the web app, select Escapia and disconnect it.

When you disconnect, your rental units are unlinked from Escapia and Minut stops receiving new and updated stays. If you connect again, you will need to link your rental units again.

If you only need to fix a connection problem, reconnect instead of disconnecting. Reconnecting keeps your rental units linked.

Troubleshooting

Minut asks you to reconnect

A banner on the Integrations page tells you the connection with Escapia needs attention. Open Integrations, select Escapia and reconnect. Enter your PMCID again. Do not disconnect first, as that removes your links.

Minut says the connection details are incorrect

Check that you entered your PMCID correctly, with no extra spaces, and that Escapia's API Support team has confirmed that distribution to Minut is enabled. This can take up to 48 hours after you ask.

Stays are not appearing

Check that your Minut rental unit is linked to the right Escapia property, and that the reservation exists in Escapia with check-in and check-out times. Only linked rental units receive stays. Also check that you are on the Pro plan, which PMS integrations require.

A guest's phone number is missing

Booking.com stopped sharing guest phone numbers through PMS connections on 28 September 2026, so some stays arrive without one. Open the stay in the Minut web app and add the number to the imported reservation.

If none of this helps, contact our support team at hello@minut.com and tell us which rental unit is affected and what you see.

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