The battery life with a full charge should be about 3-6 months depending heavily on the environment which Point is installed in. A full charge takes about 5 hours. 

Some environments triggers the unit more than the average user which might cause the battery to drain faster. Such environments are: 

  • An environment with continuously varying sounds
  • An environment with lots of movement.
    Example: You have the alarm above the place where your lively dog hangs out on most hours of the day. Every movement will be recognised and analysed which will use battery. 

When you first receive Point, it usually isn't fully charged. It is recommended that you charge Point for 5 hours when first receiving your unit. 

Battery drains in two weeks

We are aware of some units draining battery much faster than expected. The cause of this is a hardware bug and cannot be fixed by a software update. If you repeatedly see your Point draining battery in less than two week's time, reach out to support and we'll work with you to fix the issue. 

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