The issue
When connecting the USB-C cable to charge the Point, the charging indicator does not start blinking green, instead it immediately indicates a solid green color suggesting the charge is complete.


  1. Remove the cable
  2. Wait 30 seconds or until the charge light turns off.
  3. Plug it back in. 

This may need to be retried a few times until the charging indicator on Point starts blinking green.

If the problem remains, please also try with a different wall outlet, we have seen some chargers where the wall plug pins in the charger do not make proper contact with the outlet.

If the charging LED is still not blinking green or lighting up at all, please contact support.

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